RIYAZ HASAN SHARIFF
Hyderabad
Summary
Seasoned Customer Support Executive with background in providing high-level customer service, resolving complex issues, and managing client relationships. Skilled at using CRM software to enhance efficiency and improve customer experience. Recognized for strong leadership abilities, problem-solving skills, and capacity to create lasting client relations. In previous role, significantly improved customer satisfaction rate through proactive engagement strategies and swift issue resolution.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Tata Consultancy Services (TCS)
Hyderabad
09.2024 - Current
- Responded to inbound and outbound customer queries via phone, email, and chat, maintaining high levels of customer satisfaction.
- Resolved technical and non-technical issues with efficiency and empathy, ensuring timely solutions.
- Assisted new employees in system setups and guided them through support processes, improving onboarding experience.
- Collaborated with cross-functional teams to streamline customer troubleshooting workflows.
- Maintained accurate records of customer interactions in CRM tools and ensured compliance with support policies.
Education
Bachelor of Computer Applications - Computer Applications Development (BCA)
ADITYA INSTITUTE OF TECHNOLOGY
Visakhapatnam, India03-2024
Intermediate (PBC)
SRI CHAITANYA COLLEGE
Visakhapatnam, India03-2020
Some College (No Degree) - State Secondary Board (SSC)
SRI CHAITANYA SCHOOL
Visakhapatnam, IndiaSkills
- Customer service
- Technical troubleshooting
- Workflow optimization
- Employee training
- Process improvement
- Data accuracy
- Effective communication
- Active listening
- Time management
- System setup
Personal Information
Father's name: Muzzafar Shariff
Date of birth: 17/04/2003
Declaration
Timeline
Customer Support Executive
Tata Consultancy Services (TCS)
09.2024 - Current
Bachelor of Computer Applications - Computer Applications Development (BCA)
ADITYA INSTITUTE OF TECHNOLOGY
Intermediate (PBC)
SRI CHAITANYA COLLEGE
Some College (No Degree) - State Secondary Board (SSC)
SRI CHAITANYA SCHOOL
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Amol PhansekarAmol Phansekar
Business Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTDBusiness Analyst at Diligenta (TCS- UK Subsidiary), TATA CONSULTANCY SERVICES(TCS) PVT.LTD
Gyata JainGyata Jain
Senior SQL Server DBA at Tata Consultancy Services (TCS)Senior SQL Server DBA at Tata Consultancy Services (TCS)
Praveen Kumar GorantlaPraveen Kumar Gorantla
Test Lead at Tata Consultancy Services (TCS)Test Lead at Tata Consultancy Services (TCS)
Divya NelaturiDivya Nelaturi
Medical Coder at Augustus Health CareMedical Coder at Augustus Health Care