Rini Stella Nilofer
ITS Senior Analyst
Secunderabad
Summary
Senior Analyst with 10+ years of career experience in Technology & Compliance. Analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Have been dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Consistently demonstrated a strong work ethic and passionate about fostering a culture of collaboration and delivering results that align with business objectives and organizational goals.
Overview
11
11
years of professional experience
Work History
Senior Analyst
DELOITTE CONSULTING INDIA PVT LTD
6 2022 - Current
- Managed end-to-end approval process for USI & US Smartphone orders, ensuring compliance with corporate policies and regulatory requirements
- Conducted Quality Assurance (QA) audits on professionals holding smartphones to ensure compliance with company policies
- Developed and implemented audit protocols to assess if smartphones were synced to support business operations
- Identified instances where professionals were not syncing their smartphones and promptly notified them to ensure compliance
- Provided training and guidance to team members on USI procedures and audit protocols
- Led User Acceptance Testing (UAT) for a new process implementation, ensuring alignment with business requirements and user expectations
- Identified and documented defects or issues encountered during testing and worked with development teams to resolve them promptly
- Provided regular status updates and reports on UAT progress and findings to project stakeholders
- Taking care of several compliance audits associated to Ordering, compliance, reimbursements etc., for over 90,000+ users daily.
ITS Analyst (Full time Employee)
DELOITTE CONSULTING INDIA PVT LTD
07.2017 - 05.2022
- Conducted system analysis and implementation to maintain and improve process flow
- Generated reports detailing findings and recommendations
- Maintained database systems (DCD and other tools) to track and analyze operational data
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Devised and implemented processes and procedures to streamline operations
- Optimized 100 % customer experience by delivering superior services and effectively troubleshooting issues by using Service desk and Service Now
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Helped meet changing demands by recommending improvements to business systems or procedures
- Collected, arranged, and input information into database system.
ITS Analyst (Contractor)
DELOITTE CONSULTING INDIA PVT LTD
11.2016 - 07.2017
- Work on approximately 30 to 40 requests/ incidents daily using ServiceDesk tool adhering to Incident and Service Management concepts of ITIL
- Taking care of several compliance audits associated to compliance, billing, cancellation etc., for over 50,000 users on a daily, weekly, bi-weekly, and monthly basis
- Utilized strong interpersonal and communication skills to ensure users 100% compliance for employees holding over 40,000 Deloitte issued mobile devices across USA and US India
- Performing audits ensuring the separated employee’s lines are cancelled on time which in return contributing to the firm’s savings
- Worked on over 1000 order requests during iPhone 8 release
- Sending timeline-based notifications to management
- Answering to queries from all of Deloitte personnel related to the different procedures of corporate mobile usage and policies of the firm
- Creating several reports related to mobile inventory management for both in condition, lost or stolen and returned mobile devices and analyzing the results for better improvisations
- Compiling reports to present the results to leadership on a weekly basis.
Seller Support Associate
Amazon India Pvt. Ltd.
07.2013 - 10.2016
- Managing accounts of different marketplace (US, UK, Canada) of over 30,000 merchants approximately
- Have done business with them by helping them sell their wide range of quality products through Amazon
- Handled issues starting from inventory management at multiple warehouses located in US, UK, Canada to fixing bugs on our web catalog
- Reviewing and auditing their payment cycle of general, professional and VIP merchants and took over timely client communication in the form of e-mails and phone calls if required
- Has functioned under consistent high expectations, high matrix and are trained to invent and simplify time after time
- Been trained on quality multi-tasking and was trained on more than 30 tools related to inventory analysis, management, Hazardous materials storage analysis, merchant payments, merchant offers and promotions over all leading to accurate back-end retail website management
- Been put through multiple skill sets which contributed towards self-betterment
- Improving skill have proven to make us an important contribution behind one of the biggest retail giants we have today in the market
- To maintain professional and timely communication between fulfillment centers (warehouses) located all over the US via Trouble ticketing (TT), escalation of trouble ticketing
- Has displayed curiosity in learning by welcoming multiple Amazon specific skill sets which dealt with multiple pain points of merchants on monthly basis
- Has also been part of escalations team for over 1.5 year, handling tough and unhappy merchants by helping them with their issues selling on Amazon
- Handled over 20 escalations per day by meeting team and company matrix.
Education
Bachelor of Technology (ECE) -
Ganapathy’s Engineering College
Intermediate / 12th Standard - undefined
SVS Junior College (M.P.C.) Hanamkonda, Warangal
10th standard - undefined
St. Ann’s High School Kazipet, Warangal
Skills
Policy Implementation Audit and Analysis
Single Sign-On (SSO) Project Management
USI Smartphone Order Approvals, Audits, and Compliance
Process Improvement and Workflow Optimization
Stakeholder Engagement and Communication
Training & Development
Vendor Relationship Management
Client/Stakeholder Management
Customer Services
ServiceNow
MS-Office
ITIL4 Foundation concepts
Dashboard and Report Development
Data Analysis and Insights
Affiliations
- Part of People Portfolio- DEI, Well Being, EAC &AHM Strategy team and other level initiatives
- Worked with Grace Children’s home and volunteered in helping children in orphanage homes in educational and fundamental development.
Rewardsandrecognition
- Received Applause awards and Spot Awards for (professional exceeded expectations) in performance reviews at Deloitte.
- Received appreciation for training and mentoring new hires.
- Planned and organized various events for team building activities and collaboration.
Timeline
ITS Analyst (Full time Employee)
DELOITTE CONSULTING INDIA PVT LTD
07.2017 - 05.2022
ITS Analyst (Contractor)
DELOITTE CONSULTING INDIA PVT LTD
11.2016 - 07.2017
Seller Support Associate
Amazon India Pvt. Ltd.
07.2013 - 10.2016
Senior Analyst
DELOITTE CONSULTING INDIA PVT LTD
6 2022 - Current
Bachelor of Technology (ECE) -
Ganapathy’s Engineering College
Intermediate / 12th Standard - undefined
SVS Junior College (M.P.C.) Hanamkonda, Warangal
10th standard - undefined
St. Ann’s High School Kazipet, Warangal