Riju Ghosh
Presales & Solution Design Consultant
Kolkata
Summary
A thought leader and visual thinker with ~17 years of progressive experience in consultative Business Transformation, Process Re-engineering, Digital Solutions (RPA, AI/ML, Workflows, Visualization), Lean Six Sigma & Solution Design across Finance, SCM, HR & HSE domain. Green Belt certified LSS professional & multi-skilled Change Management expert experienced in working collaboratively with cross functional teams and managing CXO level stakeholder expectations. Possess techno-functional skills and business acumen to drive next generation transformation agenda, digital disruption ans unique CX experience. Adept in serving as a Program/Project Head, Lead Solution Architect & Business Consultant bringing forth skill and advanced comprehension in complex, interdependent, interconnected distributed processes. Proven success in juggling multiple projects ensuring meeting deadlines and executing strategic financial and organizational future state roadmap delivering business impact.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Assistant General Manager, Presales & Solutions
Tata Consultancy Services
11.2020 - Current
- Lead the strategy creation and brand positioning of Cognix for Finance & Accounting services within TCS| helped develop a strong portfolio of 110+ Value Builders| Increased VB build by 30% year on year
- Led the efforts to run awareness and adoption campaigns across the ECBO Sales and Delivery organization to drive a healthy >40% adoption rate across 80+ F&A accounts
- Responsible for owning R2R & P2P practice| drive best in class process maturity assessment and adoption yielding best in class business metrics| Oversaw 10+ process maturity assessments across strategic account helping construct the next generation digital adoption and transformation journey
- Handled problematic customers and clients and assisted in critical and key issues/escalation management
- As a Value Builder owner spearheaded the cross functional team of functional and technical consultants to co-create, incubate and develop reusable re-configurable RPA and platform solutions on both third party and TCS technology platforms (UiPath, Automation Anywhere, TCS AWB & PWM) - 20 RPA artifacts and 10+ workflow based solutions developed across P2P, R2R and O2C workstreams
- lower-level employees and maintain excellent customer service.
- Participated and contributed in 50+ RFP/RFI/sole source deal cycles positioning the vast array of Cognix capability and corresponding benefit value articulation
- Front-ended 25+ Future of Finance, Process Maturity and product demonstration sessions in RFP defense/client visits garnering positive feedback on showcasing TCS thought leadership
- Market and present Cognix capability with the analyst community RFIs and reviews (Gartner, HfS, Everest, IDC); represent TCS in analyst discussions as product SME
- Lead the Strategic Partner Ecosystem driving GTM strategy and partner positioning in RFPs with Tradeshift, Taulia, Xelix, HighRadius, Blackline
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Global Project Manager, Randstad (deputed to DSM Shared Services)
DSM Shared Services
09.2020 - 10.2020
- Project Manager for global transformation initiative in Human Resource Shared Service consolidation driving Location Optimization, Hub Org Design and Process Automation
Assistant General Manager, Business Transformation (APAC & MENA)
SODEXO
06.2018 - 08.2020
- Curated a business implementation project for transversal function consolidation leading to set up of APAC & MENA Shared Service Center that saves ~ $ 3.5 M USD on operational inefficiencies year on year
- Oversaw and led the efforts to set up the SSC – recruit, hire, transition and scale a 100+ FTE managed service team providing F&A , Supply Chain & HSE support to 40+ BUs, 1500+ sites across 10+ countries
- Led, managed & coordinated large scale projects - roll out of group finance digital enablers on cloud - Tradeshift, Rydoo, Sidetrade, Kyriba & Blackline across key strategic countries (Top 5 by revenue) delivering 43% headcount optimization
- Consistently ranked in the department's top performer for completed tasks, implementation of shared service delivery fundamental framework & business continuity plan to manage during unforeseen circumstances
- Single Point of escalation for all country finance controllers and regional leadership committee stakeholders
- Conceived and supervised the ERP – MS D365 optimization program Finance & Trade & Logistics module – deploy MT940 format of bank stmt
- Collaborated with other departments to establish productive and timely completion of projects.
- Upload in ERP; automated payment knock off entry and remittance to vendor; maker checker workflow set up in vendor master module; auto batch job creation for master data flow of GL; encrypted payment proposal file from ERP to bank site; automated AR invoicing in ERP using thin client
Senior Manager, Pre Sales/Solution Design
Aegis Limited
12.2015 - 06.2018
- Front end Aegis solutions at client RFP roundtable discussions, understand, articulate their needs and translate them into feasible solutions
- Designed and developed the proposal document/business case of Aegis's entry strategy for Shared Service & Back Office services as a JV partner for the government of Rwanda} Similar plan executed for an independent investment fund company of Oman
- Established a finance transformation program for consolidation and integration of commercial finance function of an Indian pharmaceutical major (Cipla)
- Designed and led digitization and cloud adoption of UniFlow (Aegis proprietary tool) for an Italian carmaker multinational
Manager, Delivery Excellence
Capgemini
11.2014 - 12.2015
- Global Delivery Excellence Partner responsible for driving continuous improvement and process efficiency across 2 major European delivery accounts in F&A and HRO domain
- Drive process efficiency and deliver P&L benefit realization to Capgemini through cost reduction and cost saving measures namely Location mix, Grade Mix, Process Improvement, Technology Mix, Global Process Model alignment & Pricing model
- Delivered bottom-line P&L savings to the tune of € 500K for the year 2015 for Capgemini
Manager, Black Belt
Genpact
07.2009 - 11.2014
- Build a plug and play cost model to identify and calculate "Cost of Poor Quality" as a percentage of total cost of production for a global beverage major
- Instrumental in designing and implementation of an automated accounts payable invoice workflow as a part of finance transformation for a supply chain major
- Worked with one of the global telecom majors India businesses to project manage the ‘process before IT' for a web-based document management tool
- Accounts Payable operations- Steered the process standardization & COE creation of Accounts Payable process for a publishing major
- Improved the invoice receipt cycle time in Accounts Payable by driving vendor invoice submission from manual to electronic with a > 40% overhaul
Quality Assurance Analyst
SITEL
01.2006 - 05.2009
- Quality Assurance & Control (Process Quality & Transactional Quality)
Process Associate
GE Consumer Finance Services
08.2005 - 12.2005
- Handling customer queries, disputes, payments & refunds for Private Label Credit Cards
Education
MBA - Business Administration
Indo German Training Center - Chennai
08.2008 - 05.2009
Bachelor of Arts - History
Presidency College - Kolkata
08.2002 - 05.2005
Skills
Business Transformation
Project Management
Change Management
Lean Six Sigma
Process Excellence
Process Reengineering
Solution Design
Due Diligence
Business Analysis and Reporting
Transition Management
Interpersonal Skills
Design Thinking
Thought Leadership
Service Management
BPM
Visa
Active US B1 visa till end of Aug’24
Awards
- Innovista Top Seeds
- Innovista Sparkles
- Innovation Pride & Contextual Master Awards (TCS)
- Black Belt Trained & Tested (Genpact)
- Green Belt certified - 2013 (Genpact)
- Advanced Lean certified
- GenCAP – Genpact Change Acceleration Program
- Winner of 1 Gold, 4 Silver & 4 Bronze Awards in Genpact (across 5 years)
- Winner of “SITEL STAR of the year” in 2008
Certification
Green Belt
Playing football, watching F1, Reading and wiling away time with my son
Passionate about outdoor sports - especially football, love to travel and see the world around
Timeline
Assistant General Manager, Presales & Solutions
Tata Consultancy Services
11.2020 - Current
Global Project Manager, Randstad (deputed to DSM Shared Services)
DSM Shared Services
09.2020 - 10.2020
Assistant General Manager, Business Transformation (APAC & MENA)
SODEXO
06.2018 - 08.2020
Senior Manager, Pre Sales/Solution Design
Aegis Limited
12.2015 - 06.2018
Manager, Delivery Excellence
Capgemini
11.2014 - 12.2015
Green Belt
12-2013
Manager, Black Belt
Genpact
07.2009 - 11.2014
MBA - Business Administration
Indo German Training Center - Chennai
08.2008 - 05.2009
Quality Assurance Analyst
SITEL
01.2006 - 05.2009
Process Associate
GE Consumer Finance Services
08.2005 - 12.2005
Bachelor of Arts - History
Presidency College - Kolkata
08.2002 - 05.2005