Summary
Overview
Work History
Education
Skills
Verbalreferees
Educationqualification
Timeline
Generic

Richard Jacob Son John

Hyderabad

Summary

Dedicated Technical service professional with almost 14 years of experience in a fast-paced environment seeking an opportunity in a team-orientated company. Highly skilled on mac,IOS,jamf, WorkspaceOne and Microsoft Intune Admin with experience in managing mobile devices and ensuring endpoint security in enterprise environments. Proficient in deploying, configuring, and troubleshooting Microsoft Intune solutions to meet business requirements. Strong background in IT administration, device enrollment, application management, and compliance policies.. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.

Overview

12
12
years of professional experience

Work History

Apple Consultant

CGI
1 2023 - 9 2024
  • Create packages for programs to be installed on computers worldwide and administer JAMF
  • Oversee enterprise-wide configuration, compliance, and other administrative tasks for JAMF
  • Using Jamf Device Enrolment, Configuration Management, Application Management, Security and Compliance, Inventory Management, Remote Management, and Integration Capabilities, I was able to manage Mac devices
  • Oversee the technical team and possess expertise in troubleshooting client-related issues
  • Record troubleshooting methods for usage by the business
  • Create, manage, and distribute corporate MAC operating systems and software to Mac desktop and laptop users.

Lead administrator Mac-Jamf pro

Wipro
09.2021 - 01.2023
  • Administer JAMF and create packages for applications to deploy on systems across the globe
  • Manage JAMF enterprise wide configuration/compliance and other admin activities
  • Handled across 180000 of users Mac devices and was able to managed all the mentioned points through jamf Device Enrollment, Configuration Management, Application Management, Security and Compliance, Inventory Management, Remote Management, Integration Capabilities
  • Lead the technical team with knowledge of client related troubleshooting
  • Document troubleshooting techniques for company use
  • Develop, maintain, and deploy corporate MAC OS and software packages to Mac laptop and desktop clients.

Sr.Software Engineer

Wipro (Payroll of Future Focus Infotech)
02.2021 - 09.2021
  • Improving overall services for Client users enterprise wide by providing L3 support
  • Lead the technical team with knowledge of client related troubleshooting
  • Prepare SOP’s for process and improve on process documentations
  • Problem Solving approach to ensure issues are solved ASAP with as low user impact as possible
  • Manage the enterprise-wide configuration/compliance and other admin activities
  • Technical support and general trouble shooting for applications on MAC – and other platforms as required
  • Ability to establish, schedule and monitor a ticket system for Systems Dept priorities
  • Responsible for end-to-end Management of databases from development to missioncritical production systems
  • Design, install, configure and maintain Jamf Services and processes, including monitoring of system health and performance to ensure high levels of performance, availability, and security
  • Continual development of Jamf Automation
  • Deliver Jamf implementations and Apple Professional Services
  • Manage customer Jamf instances - maintenance, change, support.

IT support support specialist

Meelaneb Consulting Services PVT Ltd
10.2019 - 02.2021
  • Diagnosing technical issues/software
  • Solving issues on PC and MAC by working on tickets
  • Admin for MS office and Azure for clients
  • Working on firewall and cloud computing
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Setting up accounts for new users
  • Maintains system capability by testing computer components.

Mac tier 2 senior product specialist

Concentrix
06.2015 - 01.2019
  • Provide technical and customer service support to customers
  • Maintain and update documentation and records
  • Maintain and update knowledge of supported client products and operational procedures
  • Diagnosing technical issues / software
  • Diagnose a customer’s technical enquiry
  • Resolve a customer’s technical request, when possible, in a single telephone call using defined troubleshooting protocols
  • Solving Issues in regard to apple id on both IOS and MAC devices
  • Troubleshooting software Issues with IOS and MAC OS
  • Resolve a customer’s technical request, when possible, in a single telephone call using defined troubleshooting protocols
  • Solving ITunes back and restore Issues
  • Helping customers with restoration process when pass code locked
  • Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • Attend meetings and training to maintain knowledge of products and services (technical & operational)
  • Research relevant client internet and intranet sites and databases to keep knowledge of client products, services and operational procedures up-to-date.

Senior Analyst

Google
07.2011 - 09.2014
  • Process: GTL (Senior Analyst)
  • Compiling, categorizing, calculating, tabulating, auditing, or verifying information or data
  • Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation
  • Identifying variations and potential high risk areas in securing adherence to standards and procedures
  • Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
  • Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
  • Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
  • Developing, conducting and providing technical guidance and training in application software and operational procedures
  • Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
  • Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
  • Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
  • Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used
  • Confer with clients to identify and document requirements
  • Conduct business and technical studies
  • Design, develop, integrate, test and implement information systems business solutions
  • Provide advice on information systems strategy, policy, management, security and service delivery
  • Assess physical and technical security risks to data, software and hardware
  • Develop policies, procedures and contingency plans to minimize the effects of security breaches
  • Providing 100% accurate data on maps
  • Trained new bees
  • Been a Mentor for the new bees and help them to learn the process
  • Provided 100% customer satisfaction
  • Worked for different projects and processes.

Education

MBA - Business

Edenz College
Auckland, Newzealand
04.2001 -

Skills

MS Office 365 admin

Active directory

Azure admin &security

Datto backups

Operating System: Mac/IOS Windows

Active Directory Domain Services

Macintosh HD

IOS & Android users platform

Apple software

Jamf 200 Certified

Microsoft intune

VMware Workspace One

Six Sigma yellow and green belt Certified

Endpoint Management

Verbalreferees

Available upon request

Educationqualification

  • Diploma in Business Management (Level 7), Edenz College, Auckland
  • Master of Business Administration (Distance education), Shobith University, Meerut
  • Bachelors in Business Management, Bangalore University, Bangalore
  • Pre-University Course (Intermediate) – Arts, National Open School, Anantapur
  • Secondary School Education-Rotary High School

Timeline

Lead administrator Mac-Jamf pro

Wipro
09.2021 - 01.2023

Sr.Software Engineer

Wipro (Payroll of Future Focus Infotech)
02.2021 - 09.2021

IT support support specialist

Meelaneb Consulting Services PVT Ltd
10.2019 - 02.2021

Mac tier 2 senior product specialist

Concentrix
06.2015 - 01.2019

Senior Analyst

Google
07.2011 - 09.2014

MBA - Business

Edenz College
04.2001 -

Apple Consultant

CGI
1 2023 - 9 2024

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Richard Jacob Son John