Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Srikanth AS

Bangalore

Summary

With a proven track record at Maspro Technologies Pvt Ltd, I excel in leading cross-functional teams to deliver complex solutions, ensuring customer satisfaction and fostering long-term partnerships. My expertise spans effective client coordination, demonstrating both technical proficiency and exceptional interpersonal skills.

Overview

6
6
years of professional experience

Work History

Service Delivery Head

Maspro Technologies Pvt Ltd
05.2024 - Current
  • Proven expertise in project implementation, leading cross-functional teams to deliver complex solutions on time and within budget.
  • Strong ability to manage customer relationships, addressing escalations promptly while building trust and fostering long-term partnerships.
  • Skilled in resource planning, risk management, and ensuring adherence to Service Level Agreements (SLAs).
  • Adept at overseeing remote and onsite teams, ensuring optimal coordination, productivity, and alignment with organizational goals.
  • A proactive approach to identifying and resolving delivery challenges, maintaining high-quality standards throughout project lifecycles.

Senior Network Engineer

Klaus IT Solutions Pvt Ltd
02.2022 - 05.2024
  • Successfully installed and managed on-site networks, including compute and network devices in data centers.
  • Expertise in VMware vCenter, Cisco Wireless Controllers, Cisco Nexus, and Cisco Catalyst switches.
  • Proficient in storage solutions, including Dell Unity and other NAS systems.
  • Led a full-site migration project, designing and building a new network and compute infrastructure for a new location.
  • Strong knowledge of site-to-site connectivity using MPLS, RA VPN, and wireless networks with ISE and RADIUS authentication.
  • Skilled in stacking and implementing Layer 2 switches and configuring Cisco Nexus with VPC and channeling.
  • Experience in cloud computing, including building AWS instances, implementing containerization technologies, and managing containers using Kubernetes.
  • Developed detailed HLD and LLD network diagrams using Visio for infrastructure planning.
  • Built end-to-end monitoring solutions using Zabbix to enhance operational visibility and reliability.
  • Led a full-site migration project, designing and building a new network and compute infrastructure for a new location.
  • Migrated an entire lab network comprising 110 Layer 2 stackable switches, 2 core switches with high availability (HA), and firewalls with VRF, ensuring minimal downtime and optimal performance.
  • successfully managing the movement, design, and implementation on schedule.

Freelancer

Self
09.2018 - 02.2022
  • Client Coordination: Effectively coordinated with clients to understand and address their requirements, specifically in the predictive dialer system.
  • AWS Management: Managed and maintained AWS EC2 instances, S3, and ESXi servers, with a focus on Linux-based instances.
  • Escalation Handling: Managed Level 1 and Level 2 escalations across multiple Atria sites, ensuring prompt issue resolution and customer satisfaction.
  • Network and Server Infrastructure Management: Oversaw the maintenance of firewalls, switches, and network systems.
  • Virtual Host Management: Utilized DRS and vCenter for maintaining virtual hosts, managing templates, and handling server backups.
  • Linux Server Management: Responsible for implementing, maintaining, and backing up Linux servers, ensuring system integrity and availability.
  • NAS Management: Managed and maintained NAS to ensure efficient data storage and access.
  • Network Design and Implementation: Led the design and implementation of new network models, optimizing infrastructure and improving performance.
  • Inventory and Asset Management: Managed inventory and asset tracking to ensure resources were efficiently utilized and properly accounted for.

Education

Bachelor of Science - Computers

ST. Miras
Bengaluru

Skills

  • Infrastructure Support: Extensive experience managing Amazon EC2, R2, and RedHat Cloud server services, ensuring optimal performance and availability
  • Virtualization: Expert in the design and implementation of VMware-based virtualization, enhancing system efficiency and scalability
  • Networking: Proficient in router configuration, Layer 2 (L2) and Layer 3 (L3) switching, and wireless networking, ensuring seamless connectivity across networks
  • Operating Systems: Hands-on experience with multiple Linux distributions (RHEL 4/5/6, CentOS, Ubuntu) and Windows server versions (2008/2012), supporting diverse infrastructure environments
  • Backup Technology: Skilled in using BackupPC, Symantec Backup, and Acronis to implement robust backup solutions for disaster recovery and data integrity
  • Containerization: Implemented Docker, Ansible, Jenkins, and Kubernetes (k8s) to manage and orchestrate containerized applications, streamlining deployment processes
  • Storage Solutions: Expertise in managing SAN storage systems and solutions like Unity and Nasuni, ensuring data reliability and accessibility
  • Monitoring: Proficient in Nagios, Ntop, and Zabbix for monitoring system health and performance, enabling proactive issue resolution
  • Firewall Management: In-depth experience with firewalls including Sonicwall, Fortigate, Cyberoam, Endian, Pfsense, Sophos, and ASA, ensuring robust network security
  • IPPBX Systems: Managed Vicidial for IP-PBX systems, providing reliable communication solutions for business operations

Accomplishments

Monitoring & System Health: Developed and maintained Zabbix and Nagios monitoring solutions, proactively identifying and resolving 90% of system outages before they impacted operations, ensuring continuous service availability.

Software Deployment with Ansible: Led the deployment of software packages using Ansible across Linux and Windows environments for 300+ users, automating processes and reducing manual effort. This initiative saved the company significant time and resources, improving software delivery speed by 40% and cutting down operational costs by 20%.

SD-WAN and ADVPN Implementation: Successfully implemented SD-WAN and ADVPN solutions for a customer in South Africa, configuring and deploying these solutions across 21 sites simultaneously. This project was completed single-handedly, improving network flexibility, reducing latency, and enhancing overall network performance. The implementation led to a 20% reduction in operational costs and a more reliable, scalable network infrastructure.

Timeline

Service Delivery Head

Maspro Technologies Pvt Ltd
05.2024 - Current

Senior Network Engineer

Klaus IT Solutions Pvt Ltd
02.2022 - 05.2024

Freelancer

Self
09.2018 - 02.2022

Bachelor of Science - Computers

ST. Miras

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