Raziya Shaik

Manual QA Tester

Key Responsibilities:

• Test Planning and Design: Analyze project requirements and design detailed, comprehensive, and well-structured test plans and test cases. Develop and maintain manual testing scripts and test documentation.
  
• Test Execution: Execute test cases (manual) and analyze results. Perform functional, regression, integration, system, and user acceptance testing. Identify, document, and track software defects using ALM.
  
• Defect Management: Collaborate with developers to troubleshoot and resolve defects. Retest resolved defects and perform regression testing to ensure no new issues are introduced.
• Collaboration and Communication: Work closely with cross-functional teams to ensure quality throughout the software development lifecycle. Participate in daily stand-ups, sprint planning, and review meetings as part of the Agile process. Provide feedback and recommendations for product improvements.
  
• Documentation and Reporting: Document test procedures, findings, and defects in a clear and concise manner. Generate test reports and metrics to communicate testing status and progress to stakeholders.

Integration Broker( IB ) - Production support(Nov2019 - 2020)

Key Responsibilities:

• System Monitoring and Maintenance: Monitor production systems and applications to ensure optimal performance and availability. Perform regular system health checks and maintenance tasks to prevent issues.
  
• Issue Resolution: Identify, diagnose, and resolve technical issues promptly and efficiently. Provide 24/7 on-call support for critical production incidents as needed. Escalate complex issues to appropriate teams and follow up to ensure resolution.
  
• Incident Management: Log and track incidents and service requests using the company's ticketing system(Servicenow).Communicate with end-users and stakeholders regarding incident status and resolution timelines.
  
• Root Cause Analysis: Conduct thorough root cause analysis for recurring issues and implement preventive measures. Document findings and recommendations to improve system stability and performance.
  
• Collaboration and Communication: Work closely with development and operations teams to deploy and support new releases. Participate in post-incident reviews and contribute to continuous improvement initiatives. Provide technical support and guidance to end-users and team members.
  
• Documentation and Reporting: Create and maintain detailed documentation of system configurations, procedures, and troubleshooting steps.Generate regular reports on system performance, incidents, and support activities.