Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Ravi Kumar

Alwal

Summary

Knowledgeable and dedicated Subject Matter Expert with 2+ years of experience in Trust and Safety Operations ,Scaled abuse and Fraud Prevention. Proven track record of moderating hate speech, and fake reviews, identifying fraudulent or suspicious activities, domain spoofing detection, auditing quality, improving policies, training associates, and analyzing risk within various sectors like written and video review platforms, software services and technology industries. Passionate about developing successful relationships with vendors, customer support managers, stakeholders, and site visitors, assisting with their review related concerns.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Associate

Wipro LTD
04.2023 - 05.2024

Scaled Abuse Analyst

  • Data analysis to inform decision-making.
  • Project management for client solutions.
  • Collaborated with cross-functional teams.
  • Met or exceeded client expectations.
  • Analyze Gaia signals and Security labels.
  • Checking policy tags and managing synthesizing large information from disparate sources, statistical modeling, data mining.
  • Provided team with tools to complete deliverables.
  • Performing fraud and spam investigations using various data sources, identify product vulnerabilities, and drive anti-abuse experiments to prevent abuse.
  • Maintaining foster, and promote quality by providing regular feedback metrics to the team.
  • Providing technological solutions for streamlining quality assurance and produce scalable training solutions to emergent workflows.
  • Supporting identification and vetting of external partners.
  • Identifying abuse policy improvements, and support language , automation, language quality improvements.
  • Utilized critical thinking skills and decisive judgment to work with minimal supervision.
  • Developed projects and tracked performance.
  • Being recognized for resolving around 600 tickets in a month, clocking an SLA of 98.56% while also managing a hefty 250% spike in video review submissions.

Trust & Safety Fraud/Risk Investigation Associate

Wipro LTD
04.2022 - 04.2023
  • Reduced financial loss by proactively detecting fraudulent activities and recommending appropriate actions.
  • Investigating potentially fraudulent claims thoroughly and Coordinating with Clients policies enforcement and testifying.
  • Review google adwords accounts for defined policy violations.
  • To deal with online advertising accounts, conduct manual review to detect online fraudsters.
  • Skillets with experience in the trends, Keyword research, campaign, ad groups and account management ,ad policy.
  • Working on adwords BUGS received by clients.
  • Ensure logical and meaningful extraction of url content along with 100% SLA adherence.
  • Perform Logical analysis in knowing the advertiser in and out for risk and policy.
  • Investigating potentially fraudulent claims thoroughly and Coordinating with Clients policies enforcement and testifying.


Education

Bachelor of Science - Information Science

Sardar Patel College
Hyderabad, India
05.2019

Skills

  • SQL
  • Advanced Excel
  • Data Scraping
  • Google Workspace
  • Social Media
  • Business Intelligence
  • Regulatory Compliance
  • Risk Management
  • Trust & Safety Operations
  • Policy and Process Improvement
  • Project Management
  • Quality Assurance
  • Customer Communication and Client Service Management
  • Fraudulent Detection, Investigation & Prevention
  • Escalation Handling
  • Customer Support
  • Organizing Team Events
  • Problem Solving Skills
  • Excellent Grasping Power
  • Quick learner

Certification

  • Lean six sigma foundations.
  • Managing safely ( IOSH )
  • Certificate in industrial safety(SBTET)

Accomplishments

  • Peak Performer award in recognition of my contributions to investigating fraud reviews and high-risk activities, problem-solving skills.
  • Fostered a strong sense of teamwork and companionship by successfully executing team events and fun activities and achieving a positive impact on the team.

Timeline

Senior Associate

Wipro LTD
04.2023 - 05.2024

Trust & Safety Fraud/Risk Investigation Associate

Wipro LTD
04.2022 - 04.2023

Bachelor of Science - Information Science

Sardar Patel College
Ravi Kumar