Ravi Akkala
IT Professional
Hyderabad
Summary
Dynamic Technology Lead with proven expertise in IT Infrastructure Management and exceptional problem-solving skills, honed at InfosysLtd. Spearheaded global Technology Refresh initiatives, achieving significant alignment in budget and asset management. Demonstrates leadership in technical support and active directory management, ensuring high client satisfaction and team collaboration.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Technology Lead
Infosys Ltd.
Hyderabad
11.2017 - Current
- Currently working as Technology Refresh lead and DSS BAU lead for APAC Region.
- Publish Technology Refresh forecast numbers to client and involved in budget alignment calls with stakeholders.
- Handling Tech Refresh globally ensure every local Engineer is doing Tech Refresh as per plan.
- Involved in asset inventory management and update asset details in ServiceNow as required and keep data clean without any discrepancy.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Install and configure customer computer.
- Prepare new laptop to New Joiner using Auto pilot image procedure.
- Solve all kinds of computer related problems (including hardware, operating system, printer service and server access, etc.).
- Help users solve outlook client issue of sending and receiving mails, joining mail group, public mailbox, Teams meeting and other issues.
- Help users add company printers and install printer drivers.
- Help users deal with account locks, reset passwords, disabled account through AD system.
- Managed timely and effective replacement of damaged or missing products.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Lead scrum call where in clarify site engineers doubts and queries and do ticket analysis aging wise to make sure there should not be breaches.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
B Tech - Computer Science Engineering
Kshatriya College of Engineering
Nizamabad, India 01.2010 - 07.2014
Skills
IT Infrastructure Management
Timeline
Technology Lead
Infosys Ltd.
11.2017 - Current
B Tech - Computer Science Engineering
Kshatriya College of Engineering
01.2010 - 07.2014
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