Dynamic and strategic Client Relationship Manager with a proven track record of delivering exceptional client satisfaction and overseeing successful outsourced solutions. Adept at managing client communication at an executive level, and fostering strong, long-lasting relationships. Skilled in leading teams to deliver continuous, effective solutions within budget and contractual requirements. Proficient in delivering technical solutions and services, providing thought leadership and ensuring project completion. Exceptional in identifying opportunities for continuous improvement and mentoring less experienced staff.
• Identify opportunities within client environments and pitch for Statement of Work (SOW) amendments to secure additional business
• Conduct daily scrum meetings and forecast deliveries according to the project plan
• Provide technical leadership, address client technical challenges, and derive solutions for the team to ensure seamless project execution
• Oversee a team of professionals across different technologies to provide strategic solutions to clients
• Generate weekly, bi-weekly, and monthly reports for management and clients, ensuring transparency and communication
• Work closely on Resource planning and allocation
• Provide technical support to the sales team in pitching sales, identifying project timelines, and negotiating delivery milestones with clients
• Help in creating the RACI metrics for the project
• Experience in managing in both the fixed bid, and T&M projects ranging from 4$million to 7.5$million
• Experience in designing and delivering projects based on milestones
• Led a team of 29 professionals covering automation technologies, including BPM and various RPA tools.
• Managed RACI metrics and SOW across organizations.
• Oversaw project delivery in three automation domains.
• Approved changes throughout the project lifecycle.
• Planned and executed RPA BOT migration from AA 10.X to AA360.
• Handled product setup and configuration, aligning architecture with organizational needs.
• Configured AA360 Cloud for both cloud and on-premises environments.
Artificial Intelligence
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