Randhira Balla

Role: AWS Cloud Support Engineer

Payroll company: SBV Solutions Pvt Ltd. HYD.

Company: PTC India Pvt Ltd. Bengaluru.

• Monitoring, Operations & Support:-
• Monitored and supported AWS-hosted applications and infrastructure to ensure high availability, performance, and reliability.
• Utilized AWS CloudWatch and New Relic dashboards to track system health, performance metrics, and application stability across environments.
• Responded to PagerDuty alerts and performed end-to-end incident investigation and resolution.
• Analyzed application and system logs to identify root causes and ensure timely issue resolution.
• Managed Jira tickets for incidents, service requests, and change management activities.

Deployment, Automation & Infrastructure:-

• Supported application deployments across environments using Jenkins CI/CD pipelines and validated post-deployment stability.
• Assisted in infrastructure provisioning and updates using Terraform.
• Performed configuration management and operational tasks using Ansible.

System & Cloud Operations:-

• Monitored key AWS services including EC2, ALB, S3, and CloudWatch to ensure optimal system performance.
• Assisted with Ubuntu OS upgrades and patch management across environments.
• Validated application functionality and environment stability after deployments.

Collaboration & Process:-

• Collaborated with TechOps and development teams to troubleshoot issues and implement fixes.
• Followed standard operational runbooks and procedures for incident handling, deployments, and system maintenance.

• Project 2
• Project Name : SPARK
• Technologies: Kubernetes, Argocd, Docker, Ansible, Git, Jenkins, Linux, Maven
• Role: DevOps Engineer
• Duration: December 2022 to April 2025.
• Project Description: SPARK (Security Profiling, Assessment &Remediation Kit)
• SPARK excels in the art and science of identifying vulnerable gaps, a rewarding journey in itself from assessing through reinforcing security with constant validation.
• Roles and responsibilities:
• AWS & Cloud Management: Created and managed EC2 instances, S3 buckets, VPCs, subnets, and network security configurations, including ACLs and user permissions.
• Worked extensively with AWS services like EKS, ECS, EC2, ELB, S3, CloudFront, IAM, RDS, Route 53, CloudWatch, and Lambda.
• Managed AMI creation, snapshots, volume management, and optimized AWS resource allocation.
• Monitored AWS and application resources using CloudWatch and creating CloudWatch alarms for different environments.

• Project CEGMA.
• Technologies: ECS, Docker, Ansible, Git, Jenkins, Linux, Maven, s3, Amazon CloudFront (CDN)
• Role: DevOps Engineer
• Duration:November 2021 to November 2022
• Project Description: CEGMA is a culmination of sensors, software and analytics. This full stack Industrial IoT platform
• Roles and responsibilities:
• Release Engineering Support: Provide Release Engineering support to multiple teams, managing daily release builds,

Processes, and installing necessary plugins.

• CI/CD Pipeline Design & Implementation: Design and implement CI/CD pipelines, streamlining transitions across
• Development, Testing, and Production environments for efficient software releases.
• Jenkins CI/CD Management: Install, configure, and re-architect Jenkins environments, managing jobs, automating build
• Continuous Integration & Delivery: Develop and maintain continuous integration and delivery pipelines, automating
• Git Repository Management: Manage Git repositories, including configuring user access and permissions to ensure secure and
• Maven Build Automation: Utilize Maven for building source code and creating deployment artifacts (WAR/JAR/EAR files),
• Configuration Management & Automation: Leverage Ansible for server configuration management, writing Ad-Hoc
• Serverless Computing & Container Management: Create and manage ECS clusters and nodes using aws fargate for serverless Computing,computing, ensuring scalable and cost-effective infrastructure management.
• Cross-Team Collaboration: Collaborate with Development and Testing teams to establish and execute build and Schedules, facilitating smoother development cycles and ensuring alignment across teams.
• Build Failure Troubleshooting: Troubleshoot build failures, working closely with relevant teams to identify and resolve issue Quickly
• quickly to maintain pipeline integrity and minimize downtime.
• Containerization & Orchestration: Create and manage Docker containers and images for containerized application orchestration for Kubernetes microservices, ensuring consistency and portability across different environments.

• Project:01:- KOKUSAI SEMICONDUCTORS, LTD. San Jose, California
• October -2018 to May- 2020 (California info systems Pvt Ltd)
• Instrumental in providing 24/7 on-call support to production teams in mission.
• Critical workloads, ensuring successful implementation and ongoing projects.
• Deployments to test and production environments.
• DEVOPS ENGINEER – production implementation
• Roles and Responsibilities:
• Infrastructure as Code (IaC) using Terraform and CloudFormation:
• Designed, built, and maintained cloud infrastructure using Terraform to automate AWS resource provisioning.
• Wrote reusable, modular Terraform configurations for managing VPCs, EC2 instances and other AWS services.
• Integrated Terraform with CI/CD pipelines to enable automatic deployment and infrastructure management.
• CI/CD Pipeline Development:
• Developed and managed Jenkins pipelines to deploy Oracle application code to AWS EC2 instances.
• Automated code checkout, build, deployment, and database migrations using Jenkins pipelines.
• Used GitHub for version control, branch management, and CI/CD automation.
• Oracle Application and Database Management on AWS:
• Deployed Oracle applications on AWS EC2 instances and managed their lifecycle.
• Configured and optimized Oracle databases on EC2 for performance, high availability, and security.
• Implemented database backup and recovery strategies using AWS-native services like EC2 and EBS snapshots and take rman backups into oracle cloud storage service.
• Automated database schema migrations and ensured seamless integration with applications.
• Configured CloudWatch and logging solutions for monitoring Oracle application performance and database health.
• Cloud Infrastructure Management (AWS):
• Provisioned and managed AWS services such as EC2, IAM, VPC, and ELB using Terraform and CloudFormation.
• Optimized AWS resources through cost monitoring, tagging, and budgeting.
• Configured CloudWatch, log aggregation, and alerting for critical infrastructure events.