Ramya Susmitha Maddipatla
Hyderabad
Summary
Dedicated Shipping and Delivery support Associate (customer support ) with nearly 2 years of experience . Committed to maintaining professional relationships to increase profitability and drive business results by handling pre delivery and post delivery queries of drivers and customers. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. I am hardworking and passionate job seeker.
Overview
2
2
years of professional experience
Work History
Shipping and Delivery Support Associate
Amazon
Hyderabad
04.2022 - Current
- I am a quick learner who enjoyed using new technology.
- Improved customer experience through the use of service-oriented behaviors, comprehension of client needs, and provision of tailored solutions to foster loyalty.
- Achieved performance metrics consistently and has been rewarded for being the top performer within the team and provided process improvement ideas for the organization .
- Participated in organization engagement activities and helped new hires in learning company policies and process.
- I have received the following awards from my organization:
- SDS Employee of the Month
- SDS Most Valuable Player
- SDS Super star
- SDS Collab house winner
Education
Masters in Commerce - Finance
Acharya Nagarjuna University
Guntur11.2021
Bachelor of Commerce - Accounting
Osmania University
Hyderabad, India05.2018
Skills
- Active Listening
- Interpersonal and communicational skills
- Strong attention to detail
- Analyzing issues and understanding customer needs
- De-Escalation Techniques
- Customer service and customer retention
- Passion for technology and embraces changes in technology
- Customer Focus
- Critical Thinking
- Product Education
- Process improvement
Timeline
Shipping and Delivery Support Associate
Amazon
04.2022 - Current
Masters in Commerce - Finance
Acharya Nagarjuna University
Bachelor of Commerce - Accounting
Osmania University
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