Ramya Pelluri

Have been working on critical and diverse RFPs and RFIs addressing many challenges issued by customer on detailed solution for specific use cases (industry specific cases, digitalization, customer experience, faster to market). With each specification it was a new learning in terms of functionality and technically.

Have presented solution fitting to customer landscape with multiple in and outbound channels, reverse feeds etc. Also, should answer queries on other ECM aspects like archiving, scanning etc. Putting an 'end to end" detailed solution with justifications was a great learning.

Capability Development - Attend weekly connects with alliance and vendor partners to discuss on strategic and GTM initiatives involving case studies, technical presentations, POC/POV, solution integrators, migration utilities, AI integration, learning and development, enablement sessions, SME sessions and making connects with individual accounts

● Supporting accounts and sales teams with CCM RFPs / RFIs

● Working on proactive proposals

● New initiatives / setups, Business plans / models

● Market research and business analysis

● Competitor evaluation

● CCM Enablement sessions to unit heads and partners

● Alliance connects with top leaders in CCM - OpenText, Quadient, Newgen and SmartCOMM along with internal TCS alliance directors

● Enabling SMEs with trainings, labs for handson and certifications

● Delivery help to accounts and delivery teams for issues

● Training sessions to SMEs on the latest features and functionalities of CCM

● Consulting to accounts and delivery

● Demo, POC and capability presentations to customers

● Evaluations and feasibility study of the architecture

● Recruitment help

● Explore new features/functionalities and get business from existing/new clients

● Analyze the client systems and implement performance tuning, fix long standing issues and address Business process gaps

● Explore migration utilities, AI integration, solution integrators

With strong understanding of ISU and SAP Customer Billing & Correspondence Management, successfully executed implementation, migration, upgrade, and AMS. And broad experience ranging from front end design implementation to back-end application build for multiple customers.

Broad experience in customer billing, correspondence management, web content management, front-end design implementation to back-end application build:

o SAP ECC & CRM Invoice and Correspondence printing

o Open Text - Streamserve and Exstream, Archive Server and ICC/OCR

o Open Text - Content Server core & optional modules (LiveLink)

o Open Text – Web Site Management (RedDot)

o Integration with third party tools like RightNow (Knowledge Management tool), Google Analytics, and Google Maps

o System migration and upgrade

o Re-design