Ramola Sharon
Operations Team Lead
Hyderabad
Summary
Results-oriented Operations Team Leader with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets.
Overview
6
6
years of professional experience
Work History
Lead
Movate Technologies Pvt Ltd
04.2023 - Current
- Maintained the operations of Google Onboarding for Vendors and Full time employees along with Pre onboarding help.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Implemented quality assurance measures that led to improved product consistency.
- Streamlined workflows for increased efficiency by identifying redundancies [ Maintained TTR at 100% for Pre onboarding help project for 6 months]
- Ensured team activities are in line with Google's Security and compliance policies
- Trained, coached and managed a team of 45 techs
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
Associate Team Lead
Global Logic Pvt Ltd
06.2021 - 04.2023
- Supported cross-functional teams in achieving project milestones, ensuring timely delivery of products and services.
- Coordinated training programs for new hires, ensuring seamless integration into the team and reduced ramp-up time.
- Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.
- Participated in performance review processes, providing constructive feedback and recommendations for individual growth and development.
- Worked on Google's Prestigious Bard Aka Google Gemini AI project
Associate Team Lead
Teleperformance
09.2019 - 06.2021
- Created plans and communicated deadlines to ensure ops targets
were met on time with 100% TAT - Resolved conflicts and negotiated mutually beneficial agreements
between operations, quality and product specialists - Developed and implemented performance improvement strategies
which led to 100% team quality for a quarter - Quickly learned new skills and applied them to daily tasks, improving
efficiency and productivity which in turn resulted in the utilization raise
to around 98% which was above the benchmark. - Managed quality assurance program, including on-site evaluations,
internal audits. - Conducting Quality Workflow on Feedbacks
- Act as a SPOC for knowledge transfer initiatives (New Hire training/
product launches/refreshers/policy updates), conduct assessments and
report scores with concerned skate holders - Liaise with product specialist to
○ Highlight product issues
○ Define product specific triaging policies and sign-off for the
same
○ Trainings on New Features/ Launches
IT Analyst
Teleperformance
08.2018 - 09.2019
- Comprehended user feedback on Google Chrome product and triaged reports
- Evaluated and adopted new technologies to address changing industry needs
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies which helped in being promoted to a higher role within a span of a year.
Education
MBA - HR
JNTUH
Hyderabad 04.2001 -
Btech - ECE
JNTUH
Hyderabad 04.2001 -
Skills
Quality Assurance
Efficiency improvement skills
Staff Development
Efficiency optimization
Capacity Planning
Scheduling Management
Operational Excellence
Customer Relations
Risk Management
Performance monitoring
Operations Management
Timeline
Lead
Movate Technologies Pvt Ltd
04.2023 - Current
Associate Team Lead
Global Logic Pvt Ltd
06.2021 - 04.2023
Associate Team Lead
Teleperformance
09.2019 - 06.2021
IT Analyst
Teleperformance
08.2018 - 09.2019
MBA - HR
JNTUH
04.2001 -
Btech - ECE
JNTUH
04.2001 -
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