Ramkumar Balasubramanian
Kukatpalli
Summary
Successful Delivery Manager with proven expertise in managing delivery programs at larger scale, expertly handling needs across Asia, Europe, North America and South America. Coordinates schedules, teams and resources to consistently meet customer demands and exceed expectations. Good contract management and quality assurance skills. Managing 250+ team members who are cross located. Prince II certified. Certified Scrum master. Knowledgeable in delivering applications of SCRUM, Waterfall and Agile methodologies. Proficient in ITIL, Service Now and JIRA.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Manager
Tata Consultancy Services
01.2017 - Current
- Managed cross located teams across Europe, US, South America and Asia
- Currently managing a team of 250+
- Managing more than 30+ external stakeholders across 10 engagements
- Resource requirement management and onboarding
- Worked with Customers for Contract preparation
- Responsible for Billing management
- Managed Test and Customer support teams' delivery
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Mentored junior team members to develop their skills and advance within the organization.
- Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
Engagement Manager
Tata Consultancy Services
01.2014 - 12.2016
- Managed Testing delivery of 4 teams comprising 100+ team members
- Single Point of contact for Customers
- Worked out of Seattle, Washington
- Responsible for resources identification and onboarding
- Requirements gathering and analysis
- Prepare test plan and strategy
- Led successful projects by overseeing all aspects from initiation to completion, ensuring timely delivery and client satisfaction.
- Mentored junior team members, providing guidance on best practices and fostering a positive work environment.
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
Education
Bachelor of Technology - Information Technology
Anna University
Chennai05.2005
Skills
- Project planning
- Resource planning and onboarding
- Training plan management
- Quality Monitoring
- Customer Engagement
- Client Relationship Management
- Performance Improvement
- Risk Mitigation
- Best practices in Project Management Methodology
- SDLC
Accomplishments
Committed Operations manager award, Star of the Quarter (5 times), Star of the month (10 times), Best Delivering team
Affiliations
- Annual Business Plan preparation
- Team Bonding Activity
- Published white paper in Step-in forum on Internationalization testing
Certification
Microsoft certified: Azure Database Administration associate,
Languages
English
Bilingual or Proficient (C2)
Timeline
Delivery Manager
Tata Consultancy Services
01.2017 - Current
Engagement Manager
Tata Consultancy Services
01.2014 - 12.2016
Bachelor of Technology - Information Technology
Anna University
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