Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ramaraju Kunaparaju

Ramaraju Kunaparaju

Cloud Support Engineer
Hyderabad

Summary

Experienced Multi-Cloud and Linux Administrator with 8 years of hands-on expertise in Linux system administration and multi-cloud environments, including Google Cloud Platform (GCP) and Microsoft Azure. Proven expertise in server administration, cloud integration, Backup and Disaster Recovery, significantly enhancing customer success. with a strong focus on enhancing system reliability and scalability. Eager to contribute my technical knowledge and customer support skills in a dynamic cloud support or SRE role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer

Persistent Systems Ltd
05.2020 - Current
  • Currently working for Google's Backup & DR Service.
  • Provide technical support and troubleshooting assistance to customers via various channels (GVC, Remote CLI, chat, etc.) related to Backup & DR Service issues.
  • monitoring the health of our GCE instances using GCP cloud monitoring tools, specifically Stackdriver. By setting up alerts, we can proactively address any potential issues and ensure optimal performance.
  • Generating Big Query reports for backup job status and share with client periodically.
  • Debugging the issues with log explorer tool.
  • Deployed the GCE instances using the IAC tools ( Terraform).
  • Strong experience in identity and access management solutions in GCP.
  • Creating GCS bucket as per the client requirement to store the objects.
  • Troubleshooting server performance issues and providing the Root cause analysis.
  • Troubleshooting the network related issues such as port issue, firewall, VPN issues.
  • Design and implement optimized Backup SLA's depends on RTO & RPO.
  • Assist customers with Deployments, configurations and upgrades.
  • Backup & DR is integrated with various products such as VMware, OS, DBs and GCP Cloud, So we have to troubleshoot OS and DB side as well for product support.
  • Identify and document customer issues, inquiries, and resolutions in a detailed and accurate manner.
  • Collaborate with internal teams, including developers and GCP PM team, to escalate and resolve complex technical problems.
  • Continuously expand knowledge and expertise in GCP cloud and Linux systems to effectively support customer needs.
  • Create and maintain technical documentation, knowledge base articles, and FAQs for customer reference.
  • Provide training and guidance to customers on GCP Backup & DR services best practices and troubleshooting techniques.


Customer Success Engineer

Actifio Technologies
11.2016 - 05.2020
  • Worked on Various Actifio products( Global Manager, Report Server, Backup Server).
  • Deployed the Actifio backup products like SKY(virtual Machine), CDS( IBM Hardware), CDX (Dell Hardware).
  • Worked on various Hardware replacement such as ( IBM Servers, Netapp Storage).
  • Diagnose the Root cause for the Hardware issue and perform the Cluster replacements.
  • Ensure proper network connectivity for servers.
  • Troubleshoot and resolve network-related issues affecting server communication ( VPN, Ports, Firewall,SMTP).
  • Performed the Firmware upgrades based on the change request.
  • Managing Disk Space, Processor, Memory and Network Utilization related to Linux server support during software installation.
  • Worked on LVM Management and File system Management.
  • Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware.
  • Performed the periodic system schedule maintenance activity.
  • LUN creation, Mapping LUNS to server and troubleshooting the LUN discovery issues.
  • Troubleshooting the VMware related issues by analyzing the vmware bundle.
  • Worked on Server decommissioning and ensure secure data disposal and proper documentation.
  • Worked on User Access Management such as user access to servers, enforcing least privilege principles.

Education

Bachelor of Science - Electrical And Electronics Engineering

BVC Institute of Technology And Sciences
Amalapuram, India
04.2001 -

Skills

Linux Administration

Cloud Platforms: GCP and Azure

Networking

Azure Devops(CI/CD)

CRM Tools: Salesforce and Service Now

Certification

Google Cloud Certified - Associate Cloud Engineer(Series ID: 136293)

Timeline

Google Cloud Certified - Associate Cloud Engineer(Series ID: 136293)

04-2024

Cloud Support Engineer

Persistent Systems Ltd
05.2020 - Current

Customer Success Engineer

Actifio Technologies
11.2016 - 05.2020

Bachelor of Science - Electrical And Electronics Engineering

BVC Institute of Technology And Sciences
04.2001 -

Similar Profiles

CREATE PROFILE
Ramaraju KunaparajuCloud Support Engineer