Ramakrishna Yaganti
Training Manager
Hyderabad
Summary
Accomplished Assistant Manager at Concentrix Daksh Services Pvt LTD, leveraged team leadership and training skills to foster a positive work environment and drive business growth. Mentored staff and implemented e-learning, significantly enhancing professional development. Excelled in cross-functional collaboration and compliance management, ensuring continuous improvement and operational excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager- Training and Quality
Concentrix Daksh Services Pvt LTD
10.2019 - Current
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Senior Process Trainer
Concentrix Daksh Services Pvt LTD
08.2017 - 10.2019
- Managed the design and delivery of specialized training programs for specific roles or departments, catering to unique needs and requirements.
- Facilitated workshops for employees at various levels, promoting a culture of continuous learning within the organization.
- Implemented an e-learning platform that provided employees with access to self-paced courses, increasing engagement in professional development activities.
- Conducted regular audits of internal processes to ensure compliance with established standards and policies.
- Helped in onboarding considering business requirement
- Established metrics for tracking employee progress, ensuring continuous development and growth within the organization.
- Evaluated and improved existing training materials to ensure accuracy, relevance, and effectiveness.
- Mentored junior trainers, providing guidance on best practices and effective training methods.
- Led process improvement initiatives, identifying inefficiencies in workflows and implementing strategies to optimize productivity.
- Partnered with subject matter experts across the organization to develop accurate content for process-specific trainings.
Associate
Concentrix Daksh Services Pvt LTD
03.2016 - 08.2017
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Has been given responsibility of reviewing various formats ads in Google
- Reviewing ads form Display template, Digital media, Text, Image, Moving Image, Video, App and download, Enhanced text creative ads.
- Responsible for error analysis and analyzing quality errors for conducting team briefings and identifying process gap for process improvement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
MBA - Marketing Management And Research
JNTU
Hyderabad, India 03.2012 - 05.2014
Skills
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Team Leadership
Quality Assurance
Content Moderation
Training and Development
Cross-functional Collaboration
Compliance Management
Reporting and Analytics
Problem Solving
Onboarding
Timeline
Assistant Manager- Training and Quality
Concentrix Daksh Services Pvt LTD
10.2019 - Current
Senior Process Trainer
Concentrix Daksh Services Pvt LTD
08.2017 - 10.2019
Associate
Concentrix Daksh Services Pvt LTD
03.2016 - 08.2017
MBA - Marketing Management And Research
JNTU
03.2012 - 05.2014
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