Rakesh Dhawan

Risk Management & Governance

• Lead risk management across EMEA GCCs, driving governance and operational risk practices.
• Maintain GCC Risk Registers, facilitating reviews, mitigation tracking, and risk escalation.
• Partner with business leaders and Risk Champions to strengthen first-line risk ownership.
• Support implementation of the Three Lines of Defence model across GCCs.

Controls Performance Monitoring & Assurance

• Execute controls monitoring and testing across operational, compliance, and regulatory controls.
• Track control effectiveness, coordinate remediation actions, and report outcomes through governance forums.
• Develop risk and controls dashboards to monitor trends, risks, and actions.
• Enhance governance through standardized reporting and monitoring.

Risk Awareness, Learning & Culture

• Design and deliver risk awareness, onboarding, and compliance learning initiatives.
• Manage a Risk Champion network across GCCs to strengthen risk culture.
• Facilitate workshops and awareness sessions on risk and compliance obligations.
• Support development and rollout of UK GCC compliance learning frameworks.

Business Continuity & Operational Resilience

• Support Business Continuity Planning (BCP) and Operational Resilience activities across GCCs.

Risk Platforms & Digital Enablement

• Drive governance and adoption of 1LOD, Risk Register, and DCIPP platforms.
• Collaborate on enhancements to risk reporting, analytics, and management dashboards.
• Support SharePoint and digital initiatives to improve risk visibility and governance reporting.

Stakeholder Management

• Advise business leaders on risk, compliance, ethics, independence, and data protection matters.
• Collaborate with stakeholders across EMEA member firms and GCCs to drive governance improvements.

• Assessed and strengthened current risk management policies for four primary Global Capability Centres (GCCs) within NSE region.
• Operated as key point of contact for all business functions resolving questions concerning ethics, independence, financial crime, and data protection.
• Evaluated risk activities monthly and reported compliance status using Red-Amber-Green (RAG) dashboards.
• Worked closely with Risk Champions across all business teams to ensure compliance.
• Maintained a Risk Register for timely escalation of issues and ensured appropriate mitigation.
• Assisted with refreshing training curriculum, contributed to the onboarding process, and designed a Co-pilot Training module for all professionals and leaders.
• Communicated the offshore Risk Management framework to various business area leads.
• Collaborated with multiple internal stakeholders on risk projects, including SharePoint enhancements for improved risk dashboards and analytics.
• Created client and partner-level PowerPoint presentations to facilitate effective communication and enhance brand reputation.
• Actively involved in process improvement, team performance, and transaction management to maintain high service levels and prevent abuse.
• Demonstrated vision for team management and performance, with a focus on timely delivery of tasks and effective scheduling
• Skilled in using Microsoft Office, particularly MS Excel and Word, to manage and transact tasks effectively.
• Showed strong supervisory skills in various roles and tasks, ensuring smooth operations and problem-solving.

• Developed reports documenting risk for potential plans, strategies and transactions, presented reports to management.
• In-house fraud prevention automations ( Such as Design Risk Scorecards , Develop Risk flags & Live Fraud Indicators across all verticals) , reducing up to 20% in Document forgery.
• Recruited and hired top performers & managers to add talent and value to department.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Report Formulation using Data visualization tools such as Excel,Performed statistical analyses to gather data for operational and forecast team needs.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Improved productivity while reducing staffing and operational costs by 25%.

• Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
• Achieving 4000 Loan Approvals on Weekly Basis.
• Work cross-functionally with sales, management and other departments to maintain effective operations.
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Reviewed operations reports to understand numbers and trends.
• Increased profit by streamlining operations by 20%
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

• Collaborated with management to evaluate credit strategies and develop improvements.
• Optimized credit approval processes, improving operational efficiencies and approval TAT of 5 mins.
• Monitored accounts for signs of fraud and non-payment issues.
• Used Freshdesk & LMS to perform credit appraisals, document verification and loan approvals.
• Mentored sales team in applying effective operational guidance and delivering top-notch sales support.

• Worked as Logistics Associate for Shipping & Installation of Byju's application for 3 months
• Worked as Associate for Order Confirmation team (Order Confirmation , Payment confirmation , Payment Dispute Handing etc.) for 4 months
• Started and setup Fintech process (Mumbai region) for AVANSE
• Trained 200 business development associates for AVANSE

• Managed customer relations and customer service through daily communication and interaction (In-Transit Team), Managed 70-80 calls per day.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving Escalations.
• Improved operational efficiencies while managing customers requests, Order shipment, Order confirmation, Content installation.