Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Rajkumar Jangam

Rajkumar Jangam

SENIOR EXECUTIVE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Senior Executive

Yashoda Hospital
03.2022 - Current
  • Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
  • Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.

Front Office Supervisor

ITC Grand Kakatiya
12.2021 - 03.2022
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Interpreted management directives to define and document administrative staff processes.
  • Organized documents for company communication, travel vouchers and payment services.
  • Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Coached employees through day-to-day work and complex problems.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

Guest Service Associate

Radisson Blu Plaza Hotel
08.2021 - 12.2021
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Collected room deposits, fees and payments.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Guest Service Associate

The Westin Hyderabad Minspace
10.2017 - 08.2021
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.

Education

BHM - Hotel And Motel Management

Global Institute of Hotel Management
Hyderabad
07.2015 - 04.2017

Skills

    Excellent Communication

    Analytical and Critical Thinking

    Active Listening

    Leadership

    Flexible and Adaptable

    Brand success

    Guest experiences

Additional Information

Date of Birth 24/06/1993

Timeline

Senior Executive

Yashoda Hospital
03.2022 - Current

Front Office Supervisor

ITC Grand Kakatiya
12.2021 - 03.2022

Guest Service Associate

Radisson Blu Plaza Hotel
08.2021 - 12.2021

Guest Service Associate

The Westin Hyderabad Minspace
10.2017 - 08.2021

BHM - Hotel And Motel Management

Global Institute of Hotel Management
07.2015 - 04.2017

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Rajkumar JangamSENIOR EXECUTIVE