Rajesh Krishna Mogili

Supporting U.S. Talent Development and Learning Operations for offshore clients by planning, coordinating, and delivering training programs.
Acting as a trusted advisor and consultant to clients, providing strategic guidance and leading virtual transition activities.
Managing a team by delegating tasks, monitoring progress, providing guidance, and ensuring timely delivery of assignments.
Ensuring all deliverables are completed accurately, on time, and in accordance with client expectations and quality standards.
Performing quality assurance checks on tasks before submission to maintain high levels of accuracy and completeness.
Set clear expectations with clients, manage stakeholder communication, negotiate timelines when required, and proactively communicate potential delays.
Tracking workloads, allocate resources effectively, and prioritize activities to meet business and operational goals.
Supporting in Service Level Agreement (SLA) management, metric reporting, and dashboard preparation.
Creating, maintaining and enhancing Standard Operating Procedures (SOPs), checklists, and FAQ documents to drive process excellence and standardization.
Demonstrate ownership and accountability for process performance, deliverables, and continuous improvement initiatives.
Foster collaboration by sharing knowledge, best practices, and maintaining strong peer-to-peer engagement across teams.
Contribute actively to team and organizational initiatives while collaborating with stakeholders to achieve common business goals.
Serve as a mentor, process trainer, and Subject Matter Expert (SME) to support team development and knowledge transfer.
Acting as the first point of escalation for client issues and concerns, ensuring prompt resolution and effective stakeholder management.
Practice effective time management and prioritization to maximize productivity and meet deadlines consistently.

• Worked as HR Analyst to Support US learning programs, projects and provide updates and analysis to the US stakeholders.
• Prepared and distributed status reports, ad hoc reports. Created dashboards on Excel and presenting in front of the US stakeholders and leadership.
• Automated reporting and workflows using Excel macros in collaboration with cross-functional teams, significantly reducing turnaround time while maintaining quality.
• Contributed process improvement ideas during lean periods through brainstorming sessions, driving strategic changes through creative problem-solving and adaptability.
• Part of the DOWS Project to enhance the system and assisting in UAT from business operations standpoint.
• Identifying areas for improvements for process enhancements.
• Managed 6 shared mailboxes for learner queries and updating trackers, content, documentation, and databases.
• Process SME within the team and responsible for conducting knowledge transfer sessions and onboarding new team members.
• Collaborate with Procurement, Compliance, Event Management teams, External Learning Vendors, and other Talent teams to support learning processes.
• Designed and implemented standardized SOP templates and checklists adopted across Learning Operations; reviewed, consolidated, and created SOPs to ensure consistency and compliance which restructured around 300 SOPs

• Worked as Associate Analyst for Learning Operations Delivery of learning support activities that happen before, during, and after the delivery of programs
• Managed 1000+ learning communications, mailers, invites.
• Provide reports, analysis, dashboards on enrollments, completions, and other learning related reports
• Manage and update trackers, content, documentation, and databases
• Support program planning and identify processes to help with smooth execution of learning events/program
• Manage learning mailboxes and respond to learner queries of nontechnical in nature via Case Management system in Salesforce
• Liaison with Technology teams, Catalog Team, Compliance, Event Management teams, External Learning Vendors, and other Talent teams to support learning processes.

• Worked as TRON Associate on HMI tool to systematically escalate problems or variance in the information to relevant owners, teams and managers according to defined processes and standard via image processing
• Completed daily task which are assigned by Team Manager within SLA like reviewing live images and maintaining high accuracy
• Analyze and detect exceptions
• Contributed to process changes to minimize handling time, increase work efficiency and improve software tool so that it becomes self-reliant.