Ballamudi Pravallika
Team Leader in Sales B2C
Hyderabad
Summary
Having Total 5+ Years of Experience in the sales field.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
Work History
Team Lead
TJS Info Solutions
01.2023 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- · Led and supervised a team of 10 employees, providing guidance and support to ensure productivity and efficiency.
- · Implemented effective strategies to improve team performance, resulting in a 20% increase in overall productivity.
- · Collaborated with cross-functional teams to develop and implement new processes, resulting in streamlined operations and cost savings.
Senior Product Advisor
247.ai
08.2022 - 12.2023
- Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
- Studied multi-faceted development issues and suggested solutions to satisfy project goals and adhere to timeline and budget parameters.
- Managed a diverse portfolio of accounts, ensuring maximum alignment between client needs and available resources.
- Mentored junior team members, helping them develop essential skills needed for success in their roles as Product Advisors.
- · Collaborated cross-functionally with product development, marketing, and sales teams to ensure alignment and successful product launches.
- · Led training sessions and mentored junior product advisers, resulting in increased product knowledge and performance improvement within the team.
- Acted as the main point of contact for key clients, providing exceptional customer service and resolving any product-related issues in a timely manner
Customer Support Executive
TJS Info Solutions
09.2019 - 06.2022
- I joined here as a Customer Support Executive within in the next one year,and got promoted to Senior Customer Support Executive followed by promoted to Team Lead.
- Led a team of 10 customer service representatives, increasing productivity by 15% and achieving 98% customer satisfaction score
- · Developed and implemented a comprehensive training program for new team members, resulting in a 20% reduction in onboarding time and improved performance.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
B.com,Computers -
Gayatri Vidya Parishad
Visakhapatnam, India 04.2001 -
Intermediate - MEC
Narayana Junior College
Visakhapatnam, India 04.2001 -
High School Diploma -
Bhashyam Public School
Visakhapatnam, India 04.2001 -
Skills
Operations Management
Languages
Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
Team Lead
TJS Info Solutions
01.2023 - Current
Senior Product Advisor
247.ai
08.2022 - 12.2023
Customer Support Executive
TJS Info Solutions
09.2019 - 06.2022
B.com,Computers -
Gayatri Vidya Parishad
04.2001 -
Intermediate - MEC
Narayana Junior College
04.2001 -
High School Diploma -
Bhashyam Public School
04.2001 -
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