Raja Madhira
Senior Program Manager
Hyderabad
Summary
Adept at driving project success and fostering team collaboration, I significantly contributed to HCLTech's financial growth through strategic goal development and effective change management. My expertise in analytical thinking and strong communication skills have consistently enhanced client relationships and operational efficiency, showcasing a commitment to continuous improvement and process optimization.
I see myself as a results-driven professional specializing in program management, known for delivering successful outcomes and fostering collaborative environments. Recognized for strategic planning and problem-solving abilities, consistently meeting and exceeding goals. Relied upon to adapt to changing needs and ensure team alignment.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
Senior Program Manager
HCLTech
Hyderabad
11.2011 - Current
- Drove the Transition of HCL DC and Cloud environment to Customer On-premise as part of repatriation program for a client (LEO Pharma) in Europe
- Managed the program for transferring acquisition responsibilities from CA/Broadcom and Symantec to HCL.
- Led the Transition of HDU under Cuber Security to form one Vertical
- Led Projects under Cyber Security (IAM and PAM) for clients like Fiskars, SOC setup at Ha-Noi (Vietnam), GroupeCAT, Previa.
- Was involved in Transition, Transformation and handing over to the BAU Team
- Transforming and transitioning the Process and IT Apps from Broadcom legacy tools and processes to HCL tools and processes
- Billing of Broadcom Signed contracts and HCL Signed papers for Revenue recognition
- Vendor and Sub-vendor on-boarding onto HCL
- Process streamlining to ensure smooth transition to Steady State
- Transform and Transition 58 Business Apps to ensure smooth client support and handling employee' process related tasks
- Provisioning HCL facilities across 72 countries and Regus sites for locations where HCL presence was nil
- Process improvements where there was a mismatch between CA Technologies and HCL Legacy processes
- Facilitating HCL Legacy and updated processes to the re-badged employees to help them understand the process better
- Facilitated successful project completion by overseeing project timelines, coordinating cross-functional teams, and monitoring progress closely.
- Improved overall team performance by implementing strategic management initiatives and fostering a collaborative work environment.
- Identified areas for improvement within operations using data analysis techniques while recommending practical solutions to drive positive results.
- Optimized resource allocation by analyzing workforce requirements and adjusting staffing levels accordingly.
- Increased customer satisfaction by addressing concerns proactively and ensuring prompt resolution of issues.
- Enhanced communication within the department through regular meetings, updates, and open channels of dialogue.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Worked as a Service Delivery Manager for accounts like iNventiv Health and Univision Media
Service Delivery Manager
Anthelio Business Technologies Private
Hyderabad
11.2011 - 10.2012
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Enhanced service delivery by developing and implementing efficient processes.
- Internal approval of change plan and implementing the same after approval
- Sharing best practices with help-desk to reduce traffic of low tier tickets
- Managing the Citrix servers & VM ware host using the Virtual consoles
- Co-coordinating with Vendors for the resolution of issues occurred
- Planning and implementing migration of servers from P2V
- Mentoring the team members to ensure everyone is on the same page
- Handle escalations and ensure proper communication so ensure high CSAT
- Performed root cause analysis and created corrective action strategies to mitigate risks.
- Coordinated disaster recovery efforts, minimizing operational impact during system failures.
- Oversaw the migration of legacy systems to modern platforms, minimizing disruption to business operations.
- Collaborated with stakeholders to define system requirements, ensuring alignment with business objectives.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Developed training programs to enhance employee skills and boost overall productivity levels.
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
- Streamlined operations for improved customer satisfaction and retention rates.
- Developed comprehensive reporting systems that tracked service delivery progress transparently and efficiently.
- Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
Technical Operations Manager
CGI Information Systems & Management Consultants
Bengaluru
02.2010 - 08.2010
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Collaborated with stakeholders to define project scope and requirements, ensuring alignment with business goals.
- Streamlined communication between cross-functional teams, leading to improved project delivery times.
- Created comprehensive documentation for internal procedures, enhancing knowledge sharing among team members.
- Liaised with clients to address their concerns and ensure their satisfaction with the technical operations team''s performance.
- Enhanced team productivity by implementing efficient workflows and processes in technical operations.
- Optimized system performance through proactive monitoring and troubleshooting of technical issues.
System Administrator
HSBC Electronic Data Processing
Visakhapatnam
02.2005 - 05.2007
- Support, Monitoring & troubleshooting
- Managing the infra structure Adhering to BS7799 & BS 15 K Stds
- Management & Troubleshooting of Windows 2000/2003 Servers
- EPO Management
- Shavlik HF Chk Net Pro Management
- Management & Troubleshooting of Windows Servers as per Baseline Standards
- Protecting the Systems and data from Viruses by installing Antivirus Software McAfee Antivirus
- Remote Administration of the Server from different locations
Support Engineer
Jasbe Multy Pty Ltd
01.2002 - 12.2004
- Installing, managing, troubleshooting Hardware & Windows Servers
- Setting up DHCP, WINS, DNS
- Upgrading Windows NT to Windows 2000
- Setting up Active Directory Services
- Setting up fault tolerance using Disk Mirroring, and RAID-5
- Installation and configuring Routing & Remote Access Server & VPN Connectivity
- Trouble Shooting Hardware, Software & Networking issues
Desktop Administrator
Anantha Solutions Pvt Ltd.
01.1997 - 12.2001
- Support of Hardware and OS related issues
- Supporting Windows NT
- Installation and configuring Routing & Remote Access Server & VPN Connectivity
- Coordinating with 3rd party contractors for the resolution of issues occurred
- Support users troubleshoot issues on their desktops
Server Engineer
Zenith Infotech
Mumbai
10.2008 - 01.2010
- Collaborated with cross-functional teams to ensure seamless integration of server infrastructure.
- Improved security measures with regular patch updates and vulnerability assessments.
- Active Directory Operations
- Support, Monitoring & troubleshooting
- Management & Troubleshooting of Windows 2000/2003 Servers
- Deploying the new servers using Altiris deployment tool
- Managing the remote servers located at DC s using RDP, ILO, DS View & RIB
- Managing the Citrix servers & VM ware host using the Virtual consoles
- Management of Infrastructure servers
- Management of EPO Server & Shavlik for Antivirus and MS Patches
- Coordinating with Vendors for the resolution of issues occurred
Education
Master of Science - Network And System Administration
Central Queensland University
Melbourne 01.2001 - 04.2002
Skills
Strong analytical skills
Agile methodology
Project cost management
Cross-functional team leadership
Excellent communication
Cost control
Timeline
Senior Program Manager
HCLTech
11.2011 - Current
Service Delivery Manager
Anthelio Business Technologies Private
11.2011 - 10.2012
Technical Operations Manager
CGI Information Systems & Management Consultants
02.2010 - 08.2010
Server Engineer
Zenith Infotech
10.2008 - 01.2010
System Administrator
HSBC Electronic Data Processing
02.2005 - 05.2007
Support Engineer
Jasbe Multy Pty Ltd
01.2002 - 12.2004
Master of Science - Network And System Administration
Central Queensland University
01.2001 - 04.2002
Desktop Administrator
Anantha Solutions Pvt Ltd.
01.1997 - 12.2001
Similar Profiles
Neha VijapurNeha Vijapur
Senior Specialist at HCLTechSenior Specialist at HCLTech
Indiresh MuthuvelIndiresh Muthuvel
Citrix Engineer at HCLTechCitrix Engineer at HCLTech
SHAISTHA FATHIMASHAISTHA FATHIMA
Test Lead at HCLTechTest Lead at HCLTech