Rahul Kiran Lunavath

Client : SAP SE - Enterprise Cloud Services.

• Managed Rise customer incidents, ensuring timely resolution of reported issues within SLA
• Acting as shift lead, managing team in resolving daily reported challenges to improve customer experience.
• Demonstrated technical expertise in ABAP, JAVA, Solman, BOBJ, Open Text, Cloud Connector, and Web Dispatcher systems while minimizing system outages and downtimes
• Managing Adhoc activity requests while addressing reported issues and suggestions in alignment with business impact

Client: Omnitrans

• ·Executed end-to-end ECC to ERP upgrade cycle efficiently.
• Completed post-refresh tasks prior to upgrade initiation.
• Installed new Solution Manager 7.2 on SQL database, configuring systems for EWA reports and monitoring.
• Conducted OS/DB upgrades across client landscape to latest version.
• Upgraded SRM systems and Enterprise portals to current versions.
• Provided support for portal theme adjustments, addressing procurement, UME, and shopping cart issues.
• Managed Java splitting on existing ECC platforms effectively.

Client: PASSHE & MSD

• Compiled and implemented monthly security patches to enhance system integrity.
• Assisted in Fiori applications development, addressing customer requirements with the team.
• Executed kernel upgrades, BOBJ upgrades, and Solman system upgrades for improved performance.
• Conducted daily system monitoring, managed backups, and assigned roles based on customer needs.
• Prepared conversion steps for S/4 Hana on sandbox systems to facilitate testing.
• Upgraded Hana Database to latest available version, ensuring optimal functionality.