RAHUL JITESH PEDNEKAR
Hyderabad
Summary
Trustworthy Management Trainee with more than half a decade of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
6
6
years of professional experience
Work History
Management Trainee
Genpact
Hyderabad
11.2023 - Current
- Developed and maintained SLA framework to ensure service quality and adherence to agreed-upon timelines, achieving a 95% compliance rate.
- Implemented and managed KPI tracking system to monitor organizational performance, resulting in a 20% increase in overall efficiency.
- Cultivated open and professional relationships with team members, fostering effective communication and conflict resolution to facilitate seamless operations.
- Analyzed TAT metrics across activities, identifying bottlenecks and implementing process improvements to reduce turnaround time by 30%.
- Engaged in regular client interactions, addressing queries, providing updates, and ensuring prompt and accurate service delivery to maintain high levels of client satisfaction.
Process Developer
Genpact
Hyderabad
07.2021 - 10.2023
- Trained new hires, guided them through audit procedures, and conducted quality checks on their work
- Analyzed root causes to craft solutions for recurring issues, resulting in a 20% reduction in problem recurrence.
- Proactively escalated and communicated audit issues to clients, facilitating prompt resolution.
- Published multiple reports, including Analyst-wise Monthly Production and Work Activity Matrix, resulting in a 15% increase in overall productivity across the process.
- Facilitated seamless transition to SAP Concur for a critical client, ensuring accuracy despite platform differences.
Process Analyst
Genpact
Hyderabad
06.2018 - 07.2021
- Delivered effective audit results, ensuring the meeting of clients' expectations.
- Performed audits on critical invoices to maintain payment accuracy above 98%.
- Consistently delivered high productivity metrics, maintaining exemplary performance levels throughout.
- Successfully managed multiple critical and core clients, achieving a 100% SLA compliance rate across all service targets.
Education
Masters - Business Administration
Vivek Vardhini School of Business Management
Hyderabad, TG2023
B.com - Accounting
Haindavi Degree and PG College.
Hyderabad, TG2018
Skills
- Proficient in Advanced Excel with specialized training
- Basic proficiency in Power BI, covering data import, visualization, and report creation
- Team player and Pro-active
- Positive attitude in any given situation
- Adaptable and quick learner, demonstrated by rapid mastery of new skills and technologies
- Ability to work in stress
- Attention to detail
Accomplishments
- Consistently honored with RNR recognition for surpassing goals and consistently delivering outstanding results month after month.
- Successfully completed training and earned certification in Lean methodologies
Timeline
Management Trainee
Genpact
11.2023 - Current
Process Developer
Genpact
07.2021 - 10.2023
Process Analyst
Genpact
06.2018 - 07.2021
Masters - Business Administration
Vivek Vardhini School of Business Management
B.com - Accounting
Haindavi Degree and PG College.
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