Rahul Sharma
Digital Media Senior Associate - M & A
Hyderabad
Summary
Seasoned Senior Associate focused on enhancing processes and improving team efficiency. A decisive leader with a flexible, analytical approach to problem-solving. Manages daily operations and special projects for both new and established clients. Supported clients through various channels, including calls, chat, and email, to troubleshoot conversions and resolve data discrepancies.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
10
10
Certifications
Work History
Digital Media Senior Associate - M & A
Google Operations Center
01.2024 - Current
- Resolved tag-related issues on three platforms for clients and troubleshooting for data discrepancies within Analytics and Google Ads.
- Provided support for Google Tag Manager, Google Ads conversion tracking, and Google Analytics to address client technical issues.
Effectively managed all three channels for Google-supported products through calls, chat, and email. - Achieving a perfect CSAT score for the past two quarters, while consistently improving TRT, and adhering to quality guidelines.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Increased customer service success rates by quickly resolving issues.
Consultant -Google Ads UMM
Regalix India Pvt. Limited
10.2022 - Current
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Guiding clients through every aspect of Google ads and to ensure success metrics tied up to the marketing objectives.
SEO Intern
Testbook
05.2022 - 09.2022
- Analyzed SEO workings and key improvement areas and presented findings to reporting manager.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Created plans and communicated deadlines to complete projects on time.
- Working on WP backend, updating content, title and description.
- Working on keyword research using SEMrush, competitive analysis and extensive research over topic and making content flows for in house content writers.
Digital Marketing Intern
RenB Digital
12.2021 - 04.2022
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
- Created engaging content for Twitter, Facebook and Instagram.
- Handling Social Media account management for multiple clients and working on organic traffic and followers growth over LinkedIn.
- Collaborated with team members to help expand marketing channels.
Assistant Manager
Reliance Jio Infocomm Limited
10.2018 - 12.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Education
PGDBA - Marketing
Symbiosis Centre For Distance Learning
06.2019 - 07.2021
Bachelor of Commerce - Marketing
Dibrugarh University
05.2012 - 06.2015
Skills
Google Analytics 4
Google Tag Manager
Google Ads
Problem-Solving
Multitasking Abilities
Interpersonal Communication
Critical Thinking
Customer Support
HTML
Complex Problem-Solving
Issue Resolution
Relationship Building
Performance monitoring
Mail handling
Call & Chat Support
Search Engine Optimization
Conversion Rate Optimization
Strategic Marketing
Certification
Digital Marketing Certified from Digital Vidya Institute, Delhi.
Playing Guitar and Composing songs
I’m currently working on my first song, aiming for a release on Spotify by the end of this year, with plans to launch two more next year. I’ve performed at gigs and enjoy bringing a playful energy to the team.
Timeline
Google Search Ads Certification
09-2024
Google Display Ads Certification
09-2024
Google Video Ads Certification
09-2024
Google Shopping Ads Certification
09-2024
Google Ads Measurement Certification
09-2024
Google Ads Apps Certification
09-2024
Google Analytics Certification
09-2024
Google Marketing Platform Certification
09-2024
Digital Media Senior Associate - M & A
Google Operations Center
01.2024 - Current
Consultant -Google Ads UMM
Regalix India Pvt. Limited
10.2022 - Current
Completed Strategic & analytics course on Digital Marketing from IIM Rohtak
06-2022
SEO Intern
Testbook
05.2022 - 09.2022
Digital Marketing Intern
RenB Digital
12.2021 - 04.2022
Digital Marketing Certified from Digital Vidya Institute, Delhi.
08-2021
PGDBA - Marketing
Symbiosis Centre For Distance Learning
06.2019 - 07.2021
Assistant Manager
Reliance Jio Infocomm Limited
10.2018 - 12.2020
Bachelor of Commerce - Marketing
Dibrugarh University
05.2012 - 06.2015
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