Adesh Srivastava

Lead Management:

• Handle incoming leads generated through diverse digital/offline marketing campaigns.
• Efficiently manage and prioritize leads to ensure maximum conversions.
  

Counseling and Sales:

• Understand the prospective learner's requirements, career goals, and preferences to recommend suitable upGrad programs.
• Provide detailed information about the curriculum, benefits, career outcomes, and admission process.
• Deliver engaging online presentations and conduct one-on-one counseling sessions to address queries.
• Build and maintain rapport through calls, emails, and online interactions to nurture prospects.
  

Conversion and Target Achievement:

• Meet or exceed monthly and quarterly sales targets by closing enrollments.
• Maintain a high conversion rate by implementing strategic sales techniques and resolving objections effectively.
  

Collaboration and Coordination:

• Work closely with the marketing team to understand lead behavior and optimize the lead nurturing process.
• Coordinate with the operations and academic teams to ensure smooth onboarding of enrolled students.
  

Reporting and Feedback:

• Maintain detailed records of interactions and conversions in the CRM system.
• Provide feedback to the marketing and product teams on lead quality and customer preferences for continuous improvement.
  

• Built strong relationships with customers through positive attitude and attentive response
• Mentored and guided employees to foster proper completion of assigned duties
• Facilitated training for associates through daily coaching and regular performance appraisals
• Coordinated weekly meetings for internal and external groups

• Will have to do consultative outbound calls & follow up calls on a daily basis with prospective students & their parents
• Fix appointments and conduct demo sessions on a daily basis with prospective students & their parents
• Understand Customer profiles & learning problems to explain implications of ineffective learning methods and create a need for Vedantu course offerings through a structured Counseling Session with the student and the parents
• Handle Objections and Price Negotiation to generate Sales