Hi, I’m
Raghuram Kothuru
Principal Product Manager
Hyderabad
Summary
Passionate, Data-driven and result-oriented Product Leader with around 17+ Years of IT experience in Customer Success, Product Management, Product Implementations. Have successfully built, managed, implemented products from concept-to-launch worth over $15M in revenue for various Product verticals like EH&S (Environmental, Health & Safety), CRM (Customer Relationship Management), Human Capital Management (HCM), Learning Management (LMS).
Overview
17
years of professional experience
Work History
Oracle India Pvt Ltd
Principal Product Manager
10.2020 - Current
Job overview
- Spear headed a team to design and develop a generic Recommendations product that can be used across verticals like HCM, SCM to generate Recommendations.
- Designed a processing engine to generate AI based Learning Recommendations.
- Played a key role in integrating the Google Language Translator API into the learning application to provide automated translations for learning items in global languages.
- Reviewed the customer connect portal to analyze the customer requests, issues etc to generate and create a Product roadmap.
- Reached out to customers to gather feedback for different business scenarios and use cases for different employee roles to address a common feature across these various business cases.
- Worked with Product Management stakeholders across continents to find optimizable pages in functional flows to improve page performance.
- Reviewed Customer requests and provided insights and gathered metrics to support decisions.
- Defined and analyzed metrics to measure product performance.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Consulted with product development teams to enhance products based on customer interest data.
CoMakeIT Software Pvt Ltd
Product Owner
11.2018 - 08.2020
Job overview
- Improved User Activation rate by 90% and boosted conversions to Premium plans by 30% by strategizing and implementing a new user onboarding flow
- Designed and Implemented Directory Service which has reduced the cross-product development dependencies
- This has also reduced infrastructure costs by 25%
- Improved the communication channel between Accountants and Business Users which increased the Accountants efficiency rate by 75% using Task Dashboard, Chat functionalities
- This resulted in Accountant and Client Satisfaction rate to 98% and also the Subscription rate by around 30%
- Worked with cross-functional teams to ensure smooth delivery of high-quality products
- Effectively negotiated Sprint Goals with the Scrum Teams, which resulted in slashing delivery time by 20%
AgileCRM
Product Manager
12.2016 - 11.2018
Job overview
- Collaborated with CEO and other Product Managers to define Product strategy, roadmap and new product concepts.
- Managed ServiceDesk Automation Product enabling customers to track their customer bugs/requests.
- Ranked as the top-selling product which generated a cumulative annual revenue of $2M
- Implemented Knowledgebase tool which resulted in significant user base increase by 80%
- Identified new Product markets and performed Market & Competitor analysis for Website Builder, Social Media Management platform, Chat bots.
- Worked with cross-functional teams to improve the Customer Satisfaction Score (CSS) to 98%
- Planned and Estimated 2-week Sprints in realistic yet time-efficient manner that allowed teams to deliver 95% of the MVP per the Product Roadmap
ProcessMAP India Pvt Ltd
Lead - Product Implementations
08.2012 - 12.2016
Job overview
- Acted as liaison between Business, Sales, IT Teams to refine the Product and incorporate features based on Market / Customer demands.
- Created and Maintained Product vision, roadmap, and Product backlog through Product Life cycle
- Translated features into user stories within the teams backlog while managing the priorities, to reflect stakeholder requirements.
- Applied agile methodologies to promote a disciplined and transparent project management process.
- Implemented new processes of communication between cross-functional teams which has fastened the requirements flow by 25%
- Implemented a New Enterprise Product for a Fortune 500 Customer which resulted in an up-sell of the Product to other customers and generated an ARR of about $2M
ProcessMAP Infotech Pvt Ltd
Team Lead - Customer Support, Solution Delivery
12.2006 - 08.2012
Job overview
- Served as Point of Escalation for Customers to resolve highly complex problems and discrepancies;Collaborate with other departments as necessary to expedite resolution
- Ensured a High Customer Satisfaction Score of 98% and a Net Promoter Score of 75%
- Responsible for responding on RFP's, Product Demo's to generate new revenue customers.
- Successfully created an ARR of about $1M by acquiring new customers by working along-side Sales team spread across geographies.
- Developed new creative ways to ensure continuous smooth service delivery
- Conducted Customer Weekly Checkpoint calls to gather feedback on the Product usage. This has improved the user adoption rate by 50%
- Managed Project plan and identified Ownership tracks individually
- Designed and Implemented new bug tracking tools which improved the support team efficiency by 50% using automated responses and quick dashboards on ticket status reports of customers
- Acted as a liaison between Analytics and Customer to create Generic & Custom Reports using COGNOS which generated additional cumulative revenue of $1M
Education
Pragmatic Leaders (https://pragmaticleaders.io)California
P.G from Product Management
03-2021
Andhra UniversityVisakhapatnam
Bachelor of Science from Computer Science
03-2006
Skills
- Ul>
- Product Management
- P > Product Strategy & Roadmap
- P > Go-To-Market Strategy
- P > User Journey Mapping
- P > User Interviews
- P > Functional Requirements
- P > Scrum methodology
- P > JIRA
- P > Confluence
- P > Product Design
- P > SQL/PLSQL
- P > REST API
- P > Agile Software Development
- P > Process Improvements
- P > Customer Experiences
- P > Analytics
Timeline
Principal Product Manager
Oracle India Pvt Ltd
10.2020 - Current
Product Owner
CoMakeIT Software Pvt Ltd
11.2018 - 08.2020
Product Manager
AgileCRM
12.2016 - 11.2018
Lead - Product Implementations
ProcessMAP India Pvt Ltd
08.2012 - 12.2016
Team Lead - Customer Support, Solution Delivery
ProcessMAP Infotech Pvt Ltd
12.2006 - 08.2012
Pragmatic Leaders (https://pragmaticleaders.io)
P.G from Product Management
Andhra University
Bachelor of Science from Computer Science
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