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Hi, I’m
Raghunath Babu Parakkil
Team Lead Operations
Hyderabad
Summary
- Proven leader with extensive experience at Copart India Center, adept in team supervision and technical support. Excelled in enhancing team productivity and customer satisfaction, achieving a 92% satisfaction rating. Skilled in problem-solving and mentoring, I drive performance improvement and quality enhancement, leveraging multitasking and decision-making abilities to meet critical deadlines.
- Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
- Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
years of professional experience
Work History
Copart India Center
Team Leader
10.2017 - Current
Job overview
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
Genpact
Process Development Associate
03.2016 - 10.2017
Job overview
- Worked for a technical process which is business to business (B to B) in the Genpact. Need to check the login issue experienced by the client.
- Account unlocks and password resets, also the network related issues such as home drive missing issues while the client logging in remotely using the VPN.
- Also need to aid with the installations of various applications on the network operated computers as I work in the admin help desk role.
- All trouble shootings regarding the applications used by the client.
- Played a pivotal role in meeting customer demands by developing scalable manufacturing processes in line with market needs.
- Achieved project milestones on time with thorough planning, coordination, and execution of assigned tasks.
Prime Maple
System Administrator
03.2013 - 01.2016
Job overview
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Install, configure, implement, maintain, and troubleshoot operating system software and related program products with incident, change and problem management process.
- Understand and utilize advanced methodologies in supporting server platforms.
- Work with corporate-wide technical staff; and large external clients to design and support solutions on behalf of the Service Delivery team.
- Work with peer, managers, and independently while providing leadership on projects. Participate in team on call rotation.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Completed reports detailing network and systems performance and downtime issues.
Brigade Corporation
Technical Support Executive
08.2008 - 04.2009
Job overview
- Delivered exceptional technical assistance through email channel while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Helpdesk support for technical issues for HP Desktops and Laptops.
- Support and troubleshoot operating system software and related program products.
- Support installation requirements on the systems. Giving support on all technical software and hardware issues related to HP PC’s.
- Promoted as Subject matter expert within 6 months of tenure.
- Increased customer satisfaction ratings to 92%.
- Tracked KPIs and created continuous improvement plans.
- Conducted root-cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences.
- Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.
- Led update and upgrade processes, standardizing user training initiatives.
Education
ANNA UNIVERSITYChennai, India
Bachelor of Science from Engineering Technology
04.2001
Skills
Team Supervision
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 48 in the development of Security Operations.
- Supervised team of 48 staff members.
Interests
Timeline
Team Leader
Copart India Center
10.2017 - Current
Process Development Associate
Genpact
03.2016 - 10.2017
System Administrator
Prime Maple
03.2013 - 01.2016
Technical Support Executive
Brigade Corporation
08.2008 - 04.2009
ANNA UNIVERSITY
Bachelor of Science from Engineering Technology
04.2001
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