Raghubabu Ganji
Hyderabad
Summary
Dynamic Technical Architect with extensive experience at Accenture Solutions, specializing in Salesforce Field Service and Service Cloud. Proven track record in designing scalable architectures and leading cross-functional teams. Expertise in Apex and integrations, coupled with strong stakeholder collaboration skills, driving successful project outcomes and enhancing system performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Architect
Accenture Solutions Pvt. Ltd.
Hyderabad
03.2024 - Current
- Designed & Implemented Salesforce Field Service (SFS) for one company called as Healthcare Technology Management.
- Developed technical architecture plans and documented them for implementation
- Provided technical guidance on the design of systems to ensure scalability, reliability, and performance.
- Collaborated with stakeholders to identify system requirements and user needs.
- Assessed existing applications and infrastructure to determine areas for improvement.
Technical Lead/Architect
Accenture Services Pvt Limited
Hyderabad
06.2021 - Current
- Build a Service Console application with Service & Experience cloud along with salesforce core features for client requirement to maintain their devices and its service
- Working as a technical lead along with the technical architect role
- I was the overall Technical Lead and Architect for the engagement
- I interacted daily with onshore and offshore team members to plan and execute project activities
- I was responsible for all technical design solutions for the Salesforce Service Cloud project and helped ensure that data model and architecture met delivery excellence standards
- I have provided technical guidance to all team members as needed
- Outside of my technical architecture role, I led the offshore team overall and was a delivery lead, supporting team staffing, training, and CDP (client data protection) activities
Technical Architect
Accenture S.P Z.O.O
Krakow
04.2019 - 06.2021
- Build a lighting application for Field coaches in experience cloud to perform their duties daily, like meeting consumer, providing the demo to the consumers, if they are interested in the IQOS product, do sales or lent etc
- Worked as a technical architect for SHIFT application
Team Lead/Developer Lead
Accenture Services Pvt Limited
Hyderabad
10.2016 - 03.2019
- Build a Service Console application with Service & Experience cloud along with salesforce core features for client requirement to maintain their devices and its service
- Playing a role as application lead and offshore delivery lead role for 'DCE1 - Customer Care' project
- Run multiple security controls to understand the quality of the org and remediate the org as per SHG standards and best practices
- Involved in design level discussions with client to explain the architecture of the org
- Led the team of 10+ at peak includes Dev and QA with the 5 teams running parallel during sprint execution
Integration lead developer
Accenture Services Pvt Limited
Hyderabad
04.2015 - 09.2016
- The Coke Contact Center project will transition CCR' Contact Center functions out of legacy BOSS platform
- The primary groups with the Contact Center to benefit from this project Include Equipment Support, Customer Support, Inside Sales and Targeted Sales and Customer Development
- Contact Center agents will then share a 360 degree view of our Customers
- Created POC screens for the client designed mockup screens
- Involved in documenting TDD (Technical Design Document) by based on FDD
- Worked on Apex Classes and Controllers (Standard and Custom and extensions) by based on requirements
- Developed Various Visual Force pages as per requirements
- Created Validation Rules, Process Builders and Workflows based on requirements
- Worked in building reports and dashboards for NFR (Non-Functional Requirements)
- Developed Custom Tabs and Custom Objects
- Used ChangeSets for Deployment to deploy the components from Dev to SIT and UAT and Productions
- Involved in fixing the defects raised by testing team during FUT, SIT and UAT
- Written Test classes before deploying the code to UAT and Production
- Created Deployment checklist with the components
- Worked on Code Review checklist which was reviewed by client IT team
Salesforce Sr. Developer
SDG Software India Pvt. Ltd.
Noida
01.2013 - 03.2015
- Salesforce utility for the mass transfer of records, from existing record owners to future record owners
- Following scenarios are covered in this application: Mass transfer of records from single sales rep user to another single sales rep user
- Mass transfer of records from multiple sales rep user to multiple sales rep users
- Analyzed requirements, Involved in the development of all modules.designed mockup screens
- Customized tabs for among different business users groups and centers
- Creating Workflow Rules, Email Alerts, and Components to suit to the needs of the application
- Developed Various Visual Force pages as per requirements
- Created Validation Rules, Process Builders and Workflows based on requirements
- Used ChangeSets for Deployment to deploy the components from Dev to SIT and UAT and Productions
- Involved in fixing the defects raised by testing team during FUT, SIT and UAT
- Written Test classes before deploying the code to UAT and Production
- Created Deployment checklist with the components
- Worked on Code Review checklist which was reviewed by client IT team
- Co-ordinating various activities among the team helping team members for assigned tasks
- Knowledge Transition to new team members
- Involved in end-to-end delivery of Salesforce projects - solutioning, estimations, reviews, build, overseeing testing and go-live
- Led the team of 7
- Responsible for the User story grooming, requirement analysis, solution designing, development, unit testing and deployment
- Interacted with multiple stakeholders for requirement design and discussions
- Act as bridge between onshore technical team and offshore development team and provide solutions and best practices
Education
Masters - Computer Application
Sri Indu PG College
Hyderabad, TG01.2008
Skills
- Salesforce field service
- lwc
- Apex
- Integrations
- Sales Cloud
- Service Cloud
- Experience Cloud
- Aura components
Certification
- Salesforce Certified System Architect
- Salesforce Certified Application Architect
- Salesforce Certified Integration Architect
- Salesforce Certified Data Architect
- Salesforce Certified Sharing and Visibility Architect
- Salesforce Certified Development Lifecycle and Deployment Architect
- Salesforce Certified Identity and Access Management Architect
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified Platform App Builder
- Salesforce Certified Advanced Administrator
- Salesforce Certified Administrator
Timeline
Technical Architect
Accenture Solutions Pvt. Ltd.
03.2024 - Current
Technical Lead/Architect
Accenture Services Pvt Limited
06.2021 - Current
Technical Architect
Accenture S.P Z.O.O
04.2019 - 06.2021
Team Lead/Developer Lead
Accenture Services Pvt Limited
10.2016 - 03.2019
Integration lead developer
Accenture Services Pvt Limited
04.2015 - 09.2016
Salesforce Sr. Developer
SDG Software India Pvt. Ltd.
01.2013 - 03.2015
Masters - Computer Application
Sri Indu PG College
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