Raghava Reddy N.
A Training and Development Professional with 14 years of experience in Telecom & Retail
Hyderabad
Summary
Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Overview
15
15
years of professional experience
2026
2026
years of post-secondary education
4
4
Languages
Work History
Zonal Training Manager
Godrej & Boyce Appliances
07.2024 - Current
- Handling a team of 10 Retail Coaches AP & Telangana.
- Overseeing sellout operations, productivity, and target achievement.
- Maintenance of data and record-keeping for Retail Coaches.
- Ensuring organizational policies and procedures are developed, implemented, and enforced within the team.
- Preparing and managing the training budget.
- Conducting the TTT for Retail Coaches for better execution of Trainings.
- Maintaining training reports and monitoring the execution of Retail Coaches and sending the reports to HO Team.
- Handling New Hire training and Refresher trainings (Coaching, Mentoring and Training).
- Designing and developing training programs, workshops, and tailored learning methods on various topics, as per organizational needs.
- Conducting training sessions through various methods such as in-person, team-based sessions, or presentations.
- Assessing the effectiveness of training programs through feedback, surveys, and performance metrics.
- Ensuring continuous improvement to training content and delivery methods based on evaluation results.
- Ensuring all training-related data is accurately recorded, organized, and maintained.
- Providing insights and recommendations to management for strategic decision-making.
- Identifying the sellout-based needs and supporting Retail Coaches & Area Manager in preparing the Training Calendar.
- Handling Classroom Training for Sales Team and Retail Coaches, And Route Training for Sales Advisors & Partner Staff.
- Updating the Training content with the necessary changes related to product.
- Coordinating with Sales Team (Sellout & Operations) on all the process related requirement and content management.
- Coordinating with the Sellout team to ensure the smooth flow of the training.
- Quality of the advisor is monitored and give regular feedback to Retail Coaches, Sellout team & operations based on the performance.
- Retail Coaches & Advisors demo video’s will be taken at the shop floor and give instant feedback on the same.
Manager Training
Samsung Data Systems (Cheil India Pvt Ltd)
09.2014 - 07.2024
- Certified Sales Trainer.
- Leading SEC hiring, talent acquisition, and NPI training initiatives.
- Driving SME creation and sellout operations for key accounts.
- Ensuring organizational policies and procedures are developed, implemented, and enforced within the team.
- Preparing and managing the training budget.
- Maintaining training records and sending reports to the HO team.
- Handling New Hire training and Refresher trainings (Coaching, Mentoring and Training).
- Designing and developing training programs, workshops, and tailored learning methods on various topics, as per organizational needs.
- Conducting training sessions through various methods such as in-person, team-based sessions, or presentations.
- Assessing the effectiveness of training programs through feedback, surveys, and performance metrics.
- Ensuring continuous improvement to training content and delivery methods based on evaluation results.
- Ensuring all training-related data is accurately recorded, organized, and maintained.
- Providing insights and recommendations to management for strategic decision-making.
- Identifying the sellout-based needs and supporting Manager in preparing the Training Calendar.
- Handling Classroom Training & Route Training for SEC & Partner Staff.
- Updating the Training content with the necessary changes related to product.
- Coordinating with Sales Team (Sellout & Operations) on all the process related requirement and content management.
- Coordinating with the other trainers and Sellout team to ensure the smooth flow of the training.
- Conducting the refreshers during route training based on TNI & Sellout numbers.
- Demo flow monitoring to check the performance of the SEC after hitting the floor.
- Quality of the SEC is monitored and give regular feedback to sellout & operations based on demo skills.
- SEC demo video’s will be taken at the shop floor and give instant feedback on the same.
- Successfully Trained more than 300 SEC’s with almost 95% certification.
- Successfully increased market share by 29% through premium product sellout strategies.
- Part of Project 'Gurukul' for improving the SEC sales demo skills (product & Soft Skills).
- Implemented a new training curriculum that resulted in a 20% improvement in sales team performance, demonstrating keen eye for identifying and addressing training needs effectively.
- Successfully conducted partner festive meets during the season.
Senior Process Trainer
Hinduja Global Solutions ltd
04.2012 - 09.2014
- Certified Process Trainer.
- Managing the Training & Development team in the absence of Manager.
- Maintaining the Database of Training & Development.
- Received appreciation from Internal & External teams for the Automation of Reports.
- Received Dronacharya Award for Twice in the span of Four Months.
- Attending the Training Reviews.
Process Trainer
Hinduja Global Solutions ltd
11.2010 - 03.2012
- Certified Process Trainer.
- Provided the product training for NHIP batches.
- Mentoring the Performance of 0-30 days associates.
- Identifying the Process training needs and supporting Manager in preparing the Training Calendar.
- Updating the Training content with the necessary changes.
- Coordinating with client on all the process related requirement and content management.
- Coordinating with the other trainers and operations, Quality as well to ensure the smooth flow of the training.
- Conducting the refreshers to the floor based on TNI.
- Conducted refreshers and remedial training, based on the participants Quality scores.
- Successfully Trained more than 500 CRO’s with almost 95% certification.
- Part of Project 'Dronacharya' for improving the skills of CRO’S.
Customer Relationship Officer
Hinduja Global Solutions ltd
04.2010 - 10.2010
- Resolving the customer’s Requests and Complaints as per customer’s requirement.
- Achieving monthly and weekly team targets.
- Helping other team members in achieving their targets.
- First time Resolution & Solving customer activations related queries.
- Supporting team Leaders as and when required.
- Providing floor assistance for the CRO.
Education
MBA - Operations Management
Manipal University
B.SC - undefined
Magadh University
Intermediate - undefined
Sri Chaitanya Junior College
SSC - undefined
Indo English High School
Skills
- Strategic Training Development
- Sales Productivity Management
- Training
- Talent Acquisition Strategies
- Market Sensing and Analysis
- Brand and Campaign Management
- Visual Merchandising Techniques
- Retail Operations Performance Management Systems
- Leadership training
- Staff development plans
- Soft skills training
- Training delivery
- Change management
- Stakeholder management
Certifications And Projects
- Certificate of appreciation: Task support Project -Sales Olympiad and SBS Best practice convention
- Certificate of participation: Promoter Basics TTT course
- Certificate of winner LinkedIn learning champion contest
- Certificate of highest sellout drive of TS business
- Certified Trainer & Facilitator from People strategists
- Project driven for sales of NPI’s (Sound bars, QLED & OLED TV’s)
Computer Acquaintance
- Basic Fundamentals
- MS-Office (Excel, Word and PowerPoint)
Hobbies
Explore New Products & Technologies, Reading Books, Listening to Music, Playing Cricket, Travelling, Long Drives.
Timeline
Zonal Training Manager
Godrej & Boyce Appliances
07.2024 - Current
Manager Training
Samsung Data Systems (Cheil India Pvt Ltd)
09.2014 - 07.2024
Senior Process Trainer
Hinduja Global Solutions ltd
04.2012 - 09.2014
Process Trainer
Hinduja Global Solutions ltd
11.2010 - 03.2012
Customer Relationship Officer
Hinduja Global Solutions ltd
04.2010 - 10.2010
B.SC - undefined
Magadh University
Intermediate - undefined
Sri Chaitanya Junior College
SSC - undefined
Indo English High School
MBA - Operations Management
Manipal University
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