Ragamalika Chinnamsetti
Infrastructure Analyst
Hyderabad
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Effective in network management, server maintenance, and adapting to evolving technical demands. Recognized for reliability and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Infrastructure Analyst
Kyndryl
11.2021 - Current
- Manage, monitor, and maintain IT infrastructure, ensuring 99.9% system availability for mission-critical services.
- Diagnose and resolve hardware, software, and network issues across physical and virtual environments.
- Implement and maintain automated monitoring solutions, resulting in a 40% reduction in system downtime.
- Collaborate with cross-functional teams to upgrade network architecture, improving overall performance by 20%.
- Optimize storage and server configurations, achieving a 30% increase in resource utilization.
- Supported IT infrastructure, including server management, network monitoring, and end-user support.
- Worked on tools like Tidal Job Scheduler,Commvault, Vsphere, BMC Ticketing tool, Servicenow, SCOM
- Trying to resolve the issues within SLA and maintain 95% utilization.
Storage Administrator
IBM
01.2021 - 11.2021
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time Communicated with all the team members regarding daily and weekly updates on issues.
- Implemented procedures for development and maintenance of operational processes for storage and SAN systems.
- Supported day-to-day storage administration with all storage related duty such as breakfix, allocations, decommissions, capacity forecasting, performance monitoring and reporting .
- Troubleshooting issues relating to zoning, path failures and disk failures/replacement .
- Full management of SAN environment composed of IBM SVC, IBM DS8000, IBM Flash Systems A9000R/FS9200, storwize v7000, storwize v5000 and IBM Brocade switches
- Participated in Firmware upgrade activities for DS8000, v7000, v5000 and Brocade SAN switches
- Monitored the switch ports and checking the health/status of the ports using sannav
- Experienced to maintain and ensure the operation of current Storage Area Network, Maintain Storage Environments, scheduling of firmware update and hardware procedure
- Performed daily health check reports on all the devices and switches and have raised changes using change management tool for the replacements
Education
Bachelor of Technology - Information Technology
Sir C.R. Reddy College of Engineering
Eluru, India 04.2001 -
Skills
Incident management
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking
Certification
AWS certified Cloud Practitioner
Timeline
Infrastructure Analyst
Kyndryl
11.2021 - Current
Storage Administrator
IBM
01.2021 - 11.2021
Bachelor of Technology - Information Technology
Sir C.R. Reddy College of Engineering
04.2001 -
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