Summary
Overview
Work History
Education
Skills
Timeline
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Radhakant Nayak

Radhakant Nayak

Senior Lead-Application Support
Hyderabad

Summary

Technical support professional with strong track record in resolving complex technical issues and leading support teams. Known for results-driven approach and commitment to team collaboration. Adaptable and reliable, with focus on customer satisfaction and technical proficiency.

Overview

14
14
years of professional experience

Work History

Technical Support Lead

Azentio Software Pvt Ltd
04.2021 - Current
  • Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
  • Continuously updated personal technical expertise to stay current with industry advancements and best practices.
  • Analyzed trends in support requests, proactively addressing common issues through knowledge base updates and preventative measures.
  • Mentored junior team members in both technical skills and soft skills, fostering a culture of continuous learning and professional development.
  • Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.

Senior Software Engineer

3i-infotech Ltd
09.2018 - 03.2021
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Mentored junior developers, fostering professional growth and enhancing team productivity.
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Placed at Kenya to manage multiple support projects.

Senior Software Engineer

3i-infotech Ltd
09.2018 - 03.2021
  • Placed at Nigeria for supporting mutiple support Projects.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing to end users.
  • Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.

Software Engineer

3i-infotech Ltd
01.2012 - 09.2013
  • Analyze and resolve the base bugs to improve the product.
  • Creating small procedure ,function & triggers for enabling cosmetic change and fixed.
  • Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.

Education

Master of Computer Applications -

ICFAI University
Dehradun
04.2001 -

Bachelor of Science -

Stewart Science College
Cuttack, India
04.2001 -

Skills

Oracle Sql/Plsql

Oracle Forms/Reports

General Insurance

Technical support coordination

Issue and resolution tracking

Timeline

Technical Support Lead

Azentio Software Pvt Ltd
04.2021 - Current

Senior Software Engineer

3i-infotech Ltd
09.2018 - 03.2021

Senior Software Engineer

3i-infotech Ltd
09.2018 - 03.2021

Software Engineer

3i-infotech Ltd
01.2012 - 09.2013

Master of Computer Applications -

ICFAI University
04.2001 -

Bachelor of Science -

Stewart Science College
04.2001 -

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Radhakant NayakSenior Lead-Application Support