Summary
Overview
Work History
Education
Skills
Timeline
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Pushpa Mary A

Pushpa Mary A

Senior Customer Support Executive
Bengaluru

Summary

Dynamic Senior Customer Service Representative with a proven track record at Intouch CX, recognized for exceeding performance targets and enhancing team collaboration. Skilled in quality assurance and customer service excellence, I mentored junior staff and improved customer satisfaction ratings through effective training and support, consistently delivering outstanding results.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Senior Customer Service Representative

Intouch CX
05.2019 - Current
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Resolved players' using company processes and policies and provided updates to users.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Trained and directed new employees in handling chats and drafting E-mails to boost customer satisfaction ratings.

Customer Service Representative

Concentrix
02.2017 - 10.2018
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Commerce - Accounting And Finance

Indira Gandhi National Open University
New Delhi, India
04.2001 -

Skills

Quality assurance

Customer service excellence

Team collaboration

Adaptability and flexibility

Timeline

Senior Customer Service Representative

Intouch CX
05.2019 - Current

Customer Service Representative

Concentrix
02.2017 - 10.2018

Bachelor of Commerce - Accounting And Finance

Indira Gandhi National Open University
04.2001 -

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Pushpa Mary ASenior Customer Support Executive