Punitha Kare
Hyderabad
Summary
Determined Leader and detailed-oriented professional, looking for an opportunity to put forth the knowledge and skills gained in 6.5 years as Risk Operations Analyst that molded me as a skilled player with proven ability to manage team and lead the assigned projects in getting consistent results with systematic approach to problem solving, effective analysis of results and implementing solutions.
Overview
6
6
years of professional experience
Work History
Operational Risk Analyst
Accenture Solutions Private Limited
11.2022 - Current
- Working as a Lead for the team of 23 members & managing day to day deadlines and drive the team to work on the timelines defined for SLA
- Analyze fraudulent account behavior/transactions to determine root cause of losses and Perform analysis on customer account to identify potential fraudulent customer
- Meet the daily, weekly, monthly productivity and quality targets set for the role.
- Be a team player and work in collaboration with clients and other stakeholders.
- Update all required daily/weekly/monthly templates and reports.
- Focus on continuous improvement of knowledge on Client Policies/guidelines.
- Point of Contact for Operational Maturity for Risk Process.
- Reviewing and assessing documentation regarding potential new clients
- Provided suggestions for client tool improvement and followed up on the same till the Improvement is made available on tools. Facilitated and appreciated by clients at a regional head level for the role I've portrayed.
- Being part of the pilot project, I'm always active in creating/updating SOPs so the work Processes are made client/user friendly.
- Always active in weekly client meetings to discuss the work procedures or process/tools updates and new fraud patterns for the existing queue.
- Improved understanding of financial statements, which helped in assessing risk.
- Enhanced client onboarding process by streamlining KYC procedures and reducing turnaround time.
Operations Risk Associate(QA)
Accenture Solutions Private Limited
11.2017 - 11.2022
- Worked as quality Auditor and sending quality reports on daily, Weekly & Monthly basis
- Produced & sent analysis reports to senior management with current activities & progress in quality
- Looked for trending fraud patterns to evaluate fraud %, chargeback & compliance risk
- Implemented and deployed new ideas and process improvement following company and compliance directions
- Collected essential statistics required throughout to identify defect root causes for removal
- Trained team members of quality standards
- Established objectives for quality assurance teams and monitored progress against goals
Education
BACHELOR OF ENGINEERING - ECE
Methodist College of Engineering and Technology
Hyderabad, TG2015
12TH - MPC
Keshava Memorial College of Intermediate
Hyderabad, TG2011
10TH - SSC
Indira High School
Hyderabad2009
Skills
- Platform: Microsoft Windows
- Basics of SQL
- MS Excel
- Pivot
- Packages: MS – Office 2010 - Hardware Skills: Installation, Assembling and Trouble Shooting
- Risk Management
- Transaction monitoring
- Quality Assurance
- Enhanced Due Diligence
- Effective Communication
- Credit decisions
- Compliance Reporting
Accomplishments
- Received best lead award thrice and also the star of business award
- Received multiple Rewards and Recognitions for the exemplary performance and always stood in the top 3 for the stack ranking monthly with > 100% production and Quality parameters.
- Working as BE focal for the team and had created the BE docs to state that the process is stable
- Recognized for mentoring the new ops and had been given the position of trainer in the project
Timeline
Operational Risk Analyst
Accenture Solutions Private Limited
11.2022 - Current
Operations Risk Associate(QA)
Accenture Solutions Private Limited
11.2017 - 11.2022
BACHELOR OF ENGINEERING - ECE
Methodist College of Engineering and Technology
12TH - MPC
Keshava Memorial College of Intermediate
10TH - SSC
Indira High School
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