Pronoy Pramanik
Team Leader
kolkata
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Team Leader
Delhivery Limited
10.2022 - Current
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Participated actively in company-wide initiatives aimed at enhancing overall organizational effectiveness.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Created reports to provide insights into logistics operations and performance.
- Managed inventory levels to verify availability of stock for customer orders.
- Led third-party vendors in achieving delivery time and cost targets.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Monitored logistics performance and identified improvement opportunities.
- I have joined on Delhivery limited as a Team Leader, Now I handle 3500 to 4000 shipments loads daily Basis and My Team size is 31 whose28 male and 3 female
- Played a pivotal role in achieving on-time delivery goals by proactively addressing potential bottlenecks and implementing corrective measures.
- Oversaw transportation operations, coordinating shipments, deliveries, and distribution schedules efficiently.
Team Leader
Delhivery Limited
02.2022 - 09.2022
- Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
- Resolved conflicts between team members professionally and efficiently, maintaining a cohesive working environment that was focused on achieving goals collectively.
- Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
- Managed budgets effectively while consistently monitoring expenses against set financial targets .
- Streamlined logistics processes by implementing efficient team strategies and workflows.
- Coordinated transportation schedules to ensure timely deliveries while minimizing costs related to fuel consumption and vehicle maintenance.
Ground Coordinator
Delhivery Limited
02.2020 - 12.2021
- Advised on strategic placement of benches, trash receptacles, signs, lighting fixtures as part of creating functional outdoor spaces.
- Trained new team members on ground maintenance techniques and procedures, ensuring consistent quality across the team.
- Enhanced overall landscape appearance by meticulously maintaining lawns, gardens, and other outdoor spaces.
- Assisted in budget planning and monitoring expenses related to grounds maintenance operations.
- Shipments Process, and Shipment handling, inbound and outbound and Etc
Field Executive
Delhivery Limited
07.2019 - 01.2020
- Delivered exceptional customer service by resolving issues promptly, leading to positive feedback from clients and repeat business.
- Introduced data-driven decision-making practices that improved overall business strategy and ensured alignment with market trends.
- Developed strong client relationships through effective communication, resulting in increased client satisfaction and retention.
Sales Executive
Bajaj Electricals
01.2019 - 04.2019
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Bachelor of Arts - Physical Education,Bengali ,English,Histroy
Kalinagar Mahavidyalaya
Kalinagar 04.2001 -
Higher Secondary - Arts Philosophy, HistorySanskrit, English ,Bengali
Kalinagar High School (H.S)
Kalinagar 04.2001 -
Madhyamik - General
Kalinagar High School (H.S)
Kalinagar 04.2001 -
Skills
Complaint resolution
Employee Evaluation
Client Service
Regulatory Compliance
Process Development
Warehouse Management
Transportation Planning
Materials Handling
Frist Mile Operations
Hub Operations
Last Mile Operations
Transportation Management
Warehouse Operations
Operational management
Leadership
Business Development
Fleet management
Line Haul Operation
MIS Reporting
Problem Solving
Timeline
Team Leader
Delhivery Limited
10.2022 - Current
Team Leader
Delhivery Limited
02.2022 - 09.2022
Ground Coordinator
Delhivery Limited
02.2020 - 12.2021
Field Executive
Delhivery Limited
07.2019 - 01.2020
Sales Executive
Bajaj Electricals
01.2019 - 04.2019
Bachelor of Arts - Physical Education,Bengali ,English,Histroy
Kalinagar Mahavidyalaya
04.2001 -
Higher Secondary - Arts Philosophy, HistorySanskrit, English ,Bengali
Kalinagar High School (H.S)
04.2001 -
Madhyamik - General
Kalinagar High School (H.S)
04.2001 -