Priyesh Padma Karakavalasa

AWS Cloud Administrator

• Provisioned EC2 Instances: Successfully provisioned and configured multiple EC2 instances, ensuring optimal performance and security.
• Automated Deployment: Utilized AWS Cloud Formation and Terraform for automated deployment and management of EC2 instances.
• Cost Management: Implemented cost-effective solutions by selecting appropriate instance types and leveraging spot instances where applicable.
• In-Place Upgrade Management: Conducted seamless in-place upgrades of applications and OS on EC2 instances to minimize downtime and maintain service availability.
• Right Sizing: Resource Optimization: Analyzed EC2 instance usage patterns and right-sized instances to optimize performance and reduce costs.
• Monitoring and Metrics: Leveraged AWS Cloud Watch and other monitoring tools to gather metrics and make informed right-sizing decisions.
• Cost Savings: Achieved significant cost savings by identifying and decommissioning underutilized or over-provisioned instances.
• AWS EMP Tool (End-of-Support Migration Program): Utilized AWS EMP tool to migrate legacy applications from outdated operating systems to newer, supported environments.
• Compatibility Packaging: Created compatibility packages to ensure legacy applications function correctly on modern Windows Server versions.
• Migration Planning: Developed and executed migration plans, minimizing downtime and ensuring smooth transition for critical applications.

Proofpoint Email Protection Solution

• Managed complex tasks such as policy creation, email filtering rules, and quarantine management.
• Troubleshot advanced email delivery issues, including detailed analysis of email headers and logs to resolve false positives/negatives.
• Monitored and optimized Proofpoint performance, including proactive health checks and capacity planning.
• Configured and managed advanced email filtering policies, including anti-spam, anti-phishing, and DLP (Data Loss Prevention) rules.
• Supported users with advanced email quarantine and release procedures.
  Implemented and managed advanced Proofpoint security policies, including URL defense, attachment defense, and encryption.
• Assisted users with complex email client configurations and Proofpoint integrations.
• Handled escalated issues such as complex filtering rule conflicts, advanced email authentication (DKIM, DMARC, SPF) problems, and detailed log analysis.
  Provided guidance and support for Proofpoint integration with other security and email systems.
• Conducted advanced troubleshooting for Proofpoint services, including SMTP relay issues and policy enforcement problems.

Exchange Admin

• Assisted users with advanced setup and configuration of their email accounts in Microsoft Exchange.
• Managed complex mailbox tasks, including migrations, cross-forest mailbox moves, and retention policies.
• Troubleshot advanced email delivery issues, including tracking message flow and analyzing NDRs (Non-Delivery Reports).
• Monitored and optimized Exchange server performance, including proactive health checks and capacity planning.
• Exchange Backup solution, Creation of DAG, Email, mailboxes & Database restoration.
• SSL Certificates Renewals

Azure Virtual Desktop

• Assisted users with initial setup and access to Azure Virtual Desktop environments.
• Provided support for logging into the virtual desktop through the AVD client or web browser.
• Created and managed user accounts in Azure Active Directory for access to Azure Virtual Desktop.
• Helped users reset passwords and troubleshoot login issues.
  Assisted users in accessing and using applications within the virtual desktop environment.
• Troubleshot common application issues and escalated complex problems to higher-level support.
• Monitored user sessions and assisted with session disconnections or performance issues.
• Guided users on how to properly log off to prevent session problems.
• Helped users resolve connectivity issues with their virtual desktops, including network problems and VPN configurations.
• Provided basic troubleshooting for internet connectivity and access permissions.
• Monitored virtual desktop performance and resource usage.
• Assisted in managing and allocating resources to ensure optimal performance for users.

MBAM

• Assisted users with the installation and configuration of MBAM on their devices.
• Provided support for enabling BitLocker encryption on user devices through MBAM.
• Helped users recover BitLocker keys and resolve BitLocker-related issues.
• Monitored encryption compliance status of user devices and reported non-compliant devices.

Google Gsuite Admin

• Email Tracking, User Account Management, Mobile Device Management,

Identity and Access Management.

• Hands-on experience in designing and implementing RBAC (Role-Based Access Control) models to enforce the principle of least privilege, ensuring that users have the minimum permissions required for their tasks.
• Expertise in configuring and managing Multi-Factor Authentication (MFA) to enhance security by adding an additional layer of verification for user sign-ins.
• Skilled in creating and enforcing conditional access policies (CAP) to control access based on various conditions, such as location, device state, and user risk.
• Proficient in configuring and managing Single Sign-On solutions (SSO) to enhance user experience and provide secure and user-friendly access to both Microsoft and third-party applications

• OS Upgrade and Troubleshooting: Conducted seamless operating system upgrades with minimal downtime.
  Diagnosed and resolved complex OS-related issues to ensure optimal system performance.
  Microsoft Patches Installation via SCCM: Deployed and managed Microsoft patches across enterprise environments using System Center Configuration Manager (SCCM).
  Ensured systems were up-to-date and secure through regular patch management cycles.
  Hardware Check: Performed comprehensive hardware diagnostics and maintenance to ensure reliability and performance.
  Addressed and resolved hardware failures promptly to minimize operational disruptions.
  Application Installations and Troubleshooting: Executed efficient application installations, ensuring compatibility and functionality.
  Troubleshot and resolved application issues to maintain smooth operational workflows.
  

• Acted as SME for technical voice support, managing supervisor calls for complex technical issues.
• Provided expert troubleshooting for OS-related issues, ensuring quick resolution and minimal downtime.
• Resolved account-related problems, including password resets, account lockouts, and access issues.
• Supported business applications, diagnosing and resolving software-specific issues to ensure operational continuity.
• Managed Office 365 (O365) issues and performed installations, ensuring seamless integration and functionality for end-users.
• Delivered high-quality technical support, maintaining excellent customer satisfaction and support efficiency.

• Provided comprehensive desktop support, ensuring all end-user systems operated smoothly and efficiently.
• Performed operating system installations, upgrades, and troubleshooting to maintain optimal performance and security.
• Deployed and managed software applications, ensuring compatibility and seamless functionality across various platforms.
• Conducted hardware diagnostics and repairs, addressing issues promptly to minimize downtime and disruptions.
• Managed user accounts, including setup, configuration, and troubleshooting of login and access issues.
• Implemented and maintained security measures, including antivirus installations and updates, to protect against cyber threats.
• Assisted with network troubleshooting, resolving connectivity issues and ensuring stable network performance.
• Provided technical support for peripheral devices, including printers, scanners, and mobile devices, ensuring full functionality.
• Created and maintained detailed documentation of support activities, procedures, and resolutions for future reference.
• Delivered excellent customer service, effectively communicating technical solutions to non-technical users and ensuring high user satisfaction.

• Provided first-level technical support for desktop systems, ensuring swift resolution of user issues and minimal downtime.
• Performed routine maintenance tasks, including system updates, patches, and antivirus installations to ensure security and efficiency.
• Assisted in the deployment and setup of new desktops, laptops, and peripheral devices, ensuring proper configuration and connectivity.
• Conducted hardware diagnostics and troubleshooting, resolving issues with CPUs, monitors, keyboards, and other components.
• Managed user account creation, modifications, and password resets, maintaining secure and efficient access control.
• Supported end-users with software installation, configuration, and troubleshooting for a variety of business applications.
• Executed data backups and restorations to prevent data loss and ensure business continuity.
• Documented support requests, issues, and resolutions in a ticketing system, maintaining accurate records for future reference.
• Provided technical support for network connectivity issues, diagnosing and resolving problems with LAN/WAN, Wi-Fi, and VPN connections.
• Delivered exceptional customer service by effectively communicating technical information in a clear and concise manner to non-technical users, ensuring high levels of user satisfaction.

• Provided first-level network support, ensuring quick resolution of network-related issues and minimal downtime.
• Performed routine network maintenance tasks, including updates, patches, and firmware upgrades to ensure network security and efficiency.
• Assisted in the deployment and configuration of network devices such as routers, switches, and firewalls, ensuring proper connectivity and performance.
• Conducted hardware diagnostics and troubleshooting, resolving issues with network components and infrastructure.
• Managed user account creation, modifications, and access control within network systems, maintaining secure and efficient network operations.
• Supported end-users with network connectivity issues, diagnosing and resolving problems with LAN, WAN, Wi-Fi, and VPN connections.
• Executed data backups and restorations for network configurations to prevent data loss and ensure business continuity.
• Documented network support requests, issues, and resolutions in a ticketing system, maintaining accurate records for future reference.
• Monitored network performance and usage, identifying potential issues and recommending improvements for optimal performance.