Prem sagar
Ecommerce Merchandising Advisor
Hyderabad
Summary
Dynamic professional with a proven track record at Dell International, enhancing store performance and market share through strategic merchandising and effective customer service. Skilled in merchandise planning, sales analysis, and resolving customer complaints with empathy. Demonstrated ability to improve sales processes, leading to increased loyalty and repeat business.
Overview
13
13
years of professional experience
Work History
Merchandising Specialist
Dell International
05.2014 - Current
- Led merchandise selection, pricing, planning and marketing.
- Increased sales by implementing strategic merchandising plans and product displays.
- Evaluated competitor strategies to identify opportunities for improving overall store performance and increasing market share.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Tracked and recapped key item performance.
- Developed partnerships with internal groups such as packaging, visual, and e-commerce.
Customer Service Representative
HSBC
07.2012 - 09.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
B.COM - Commerce
Gitam University
Hyderabad 04.2001 -
Skills
Microsoft office
Store layout
Merchandising displays
Merchandise planning
Sales reporting
Pricing strategy
Sales analysis
Promotional planning
Analyzing sales reports
Competitive pricing
Accomplishments
- Created a successful merchandising business model that was implemented company-wide.
Timeline
Merchandising Specialist
Dell International
05.2014 - Current
Customer Service Representative
HSBC
07.2012 - 09.2013
B.COM - Commerce
Gitam University
04.2001 -
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