Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Manappuram Finance Limited
02.2016 - 02.2023
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Gathered and reviewed customer feedback to improve operations.
Maintaining cash stock register, closing cash, receipt payment, gold checking, customer handling and other responsibilities related to gold loan.
Handling volt key, dealing with customers and solve their problems, Preparing Daily Report and recovery of NPA & performing roles and responsibilities.
Maintained friendly and professional customer interactions
Met deadlines by proactively managing individual and team tasks and streamlining processes
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies
Internship Student
UAE Exchange & Financial Services Ltd.
05.2012 - 06.2012
Reported back to instructor to receive day-to-day tasks and responsibilities.
Interacted with customers by phone, email or in-person to provide information.
Calling customer and fixing appointment for marketing people “UAE Exchange Financial Services Ltd.” Cold calling to customers, fixing of appointment and creating new lead for marketing heads.
Managed multiple priorities simultaneously without compromising quality or punctuality of deliverables
Contributed to successful project completion by identifying potential challenges and suggesting solutions early on
Education
MBA - Banking, Insurance, Finance, Marketing & HR
Asian School of Business Management
Bhubaneswar
Bachelor of Commerce - Accounting And Finance
Jamshedpur Women's College
Jamshedpur
High School Diploma -
Rajendra Inter College
Jamshedpur
Matriculation -
Shiksha Niketan High School
Jamshedpur
Skills
SQL
Power BI Tools
Python Programming
Machine Learning
Tableau
Data Analysis
Data Science
Statistical Analysis
Data Visualization and Presentations
Excellent time management skills
Customer Service
Team Supervision
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Certification
Data Science Analyst Training - Sep.'23 - April 24
Timeline
Branch Manager
Manappuram Finance Limited
02.2016 - 02.2023
Internship Student
UAE Exchange & Financial Services Ltd.
05.2012 - 06.2012
MBA - Banking, Insurance, Finance, Marketing & HR
Asian School of Business Management
Bachelor of Commerce - Accounting And Finance
Jamshedpur Women's College
High School Diploma -
Rajendra Inter College
Matriculation -
Shiksha Niketan High School
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Kannan AKannan A
Credit Monitors Head at Manappuram Finance LimitedCredit Monitors Head at Manappuram Finance Limited