Summary
Overview
Work History
Education
Skills
Activities
Accomplishments
References
Additional Information
Disclaimer
Timeline
Generic
PRAVEEN KUMAR

PRAVEEN KUMAR

Hyderabad

Summary

Manager with over 10 years of experience in Production Support and team leadership, overseeing 38 employees and 17 direct reports. Demonstrated ability to coordinate cross-departmental operations, enhancing team performance and cohesion. Expertise in identifying and implementing process improvements that reduce costs and increase efficiency. Dedicated to upholding high standards of service and product quality through effective leadership and problem-solving.

Overview

10
10
years of professional experience

Work History

Portfolio Manager

Tata Consultancy Services Limited
02.2023 - Current
  • Optimized resource allocation for improved support across all 8 application.
  • Evaluated potential alternatives for support solution ensuring 24*7 support for applications
  • Presented Bi-weekly and semi-annually detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvements to business partners.
  • Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
  • Increased client satisfaction by providing prompt response for all critical requests.
  • Collaborated with multiple partners during any global change implementation in account making sure checkouts for all application performed.
  • Proactively communicated for changes / outages / value added information to clients and within team.
  • Mentored 38 team members, sharing knowledge and guiding them to do daily deliverables in righteous manner
  • Developed strategic plans for day-to-day operations.
  • Optimized asset allocation for improved returns with thorough market research and analysis

Senior Software Engineer

Chubb Business Services Pvt. Ltd
01.2020 - 02.2023
  • Working on Production Support Engineer as L2/L3 Engineer for one of internal application SOROCO which is developed on python
  • Automating day to day tasks using ANSIBLE.
  • Working on DevOps Support with jenkins build issue
  • Performing health check and monitoring and making sure infrastructure is available during Business hours
  • Deploying all enhancements and code fixes for SIT, UAT and Production
  • Assisting development team whenever needed any help with respect to all environments
  • Working of change requests, incident management and all production and non prod deployments using CI/CD and troubleshooting any challenges during deployment and post deployments analysis
  • Leading technical hiring team for project.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
  • Trained and mentored junior developers and engineers, teaching skills in database and ANSIBLE and working to improve overall team performance.

Associate Programmer

CONCENTRIX
10.2018 - 01.2020
  • Worked on Production Support Engineer for one of internal Application -QuickConnect which is developed of JAVA platform.
  • Optimized database queries for better performance, ensuring timely retrieval of critical information for business operations.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts, and team activities.

Associate Programmer

Convergys India Services Pvt. Ltd
02.2016 - 10.2018
  • Microsoft Exchange 2010/2013 Administrator
  • Microsoft Office 365 Administration
  • Developed customized solutions for clients'' unique needs, delivering tailored products that exceeded expectations.

Associate IT Trainee

Convergys India Services Pvt. Ltd.
02.2015 - 02.2016
  • Worked as JAVA developer for Campaign Management Solution for INDOSAT as well as XL clients
  • Worked on setting up various servers and installation of application (CMS) in various environments
  • Collaborated closely with senior IT staff members on various projects, gaining valuable insights into more advanced aspects.
  • Developed strong working relationships with colleagues across departments through clear communication and collaboration efforts on various projects.

Education

Bachelor of Engineering - Mechanical Engineering

Sapthagiri College of Engineering
Bangalore

All India Senior School Certificate Examination - Science Education

D.A.V Public School
Sitamarhi

All India Secondary School Examination - Science

D.A.V Public School
Sitamarhi

Skills

  • Portfolio and resource management
  • Client relationship development
  • Strategic planning and analysis
  • Market research and financial analysis

Activities

  • Active member for CSR team of Tata Consultancies Private Limited
  • Part of CSR team of Chubb Business Services Pvt. Ltd
  • Active member of CSR team of Concentrix India Services PVT. LTD
  • Participated in Corporate Badminton tournament for Convergys India Services Pvt. Ltd
  • Captain of badminton team for Visvesvaraya Technological University sports meet in year 2010-2013

Accomplishments

  • Awarded Employee Excellence Diamond award for Q4 2021 by Chubb Business Services Pvt. Ltd.
  • Awarded Employee Excellence Gold award for Q2 2020 by Chubb Business Services Pvt. LLP.
  • Qualified GATE 2014 with an AIR of 10442 with 95 percentile.

References

  • B Sai Kishore, Tata Consultancies Services Pvt Ltd, Analyst, sai.kishore1@tcs.com, +91-9618353532
  • Hemanth Kumar Mandaloju, Chubb Business Services Pvt. Ltd, Senior Software Engineer, hemanthkumar.mandaloju@chubb.com, +91 9700387871

Additional Information

  • I am currently working as General Secretary for Silicon Heights Mutually Aided Cooperative Maintenance Society Ltd.


Disclaimer

I, Praveen Kumar, do hereby declare that the above particulars of information and facts stated are true, correct, and complete to the best of my knowledge and belief

Thanks and regards

Date: April 25, 2025

Hyderabad, TG                                                                                                                                                                                                                

Timeline

Portfolio Manager

Tata Consultancy Services Limited
02.2023 - Current

Senior Software Engineer

Chubb Business Services Pvt. Ltd
01.2020 - 02.2023

Associate Programmer

CONCENTRIX
10.2018 - 01.2020

Associate Programmer

Convergys India Services Pvt. Ltd
02.2016 - 10.2018

Associate IT Trainee

Convergys India Services Pvt. Ltd.
02.2015 - 02.2016

Bachelor of Engineering - Mechanical Engineering

Sapthagiri College of Engineering

All India Senior School Certificate Examination - Science Education

D.A.V Public School

All India Secondary School Examination - Science

D.A.V Public School

Similar Profiles

CREATE PROFILE
PRAVEEN KUMAR