Prateek Koppad

• Collaboration with cross-functional teams to enhance data driven measure and recommendations to analyse and resolve over 1500 queries/issues till date of various products and services which include Power BI, Share-point, SQL Server, Windows, Azure.
• Developed and maintained interactive dashboards within Power BI that identified the trends and patterns of incoming Problem and change Incidents which led in 15% reduction in downtime.
• Successfully improved infrastructure services performance by 10% by optimizing resources and allocating Azure Virtual desktops to end users.
• Received the employee of the quarter award for a consistent and growing performance.

Client: Microsoft

• Building Interactive Dashboards using Power BI.
• Developing automated tools to monitor the incoming incident issues.
• Resolving various queries in Windows and analyzing the data of Device compliance status in Power BI Insights.
• Received employee of the quarter award thrice for consistent performance.

Client: Microsoft

• Conducted regular audits of technology infrastructure, identifying areas for improvement and making recommendations based on findings.
• Continuously updated personal knowledge and skills in alignment with industry trends and developments, ensuring relevance and effectiveness of technical contributions.
• Presented complex technical information in accessible manner to non-technical audiences via presentations and interactive dashboards using Excel and Power BI.

Client: AHOLD(US based Supermart)

• Diagnosed and resolved complex technical issues to restore service to customers quickly
• Implemented patch management system that ensures all servers are up to date with the latest security updates.