Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prashanth Chintakuntla

Hyderabad

Summary

Service-oriented Customer Support Representative with 3 + years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

3
3
years of professional experience

Work History

Customer Support Representative

SYKES
12.2022 - Current
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Admissions Officer

Global University Systems
04.2021 - 12.2022
  • Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
  • Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
  • Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
  • Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.

Intern

Digital Marketing Institute
12.2020 - 03.2021
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

No Degree - Photography

Hamstech College of Creative Education Hyderabad
Hyderabad, India
07.2024

Bachelor of Arts -

Pragati Mahavidayalaya Degree & PG College
Hyderabad, India
05.2019

High School Diploma -

Legend CA Jr College
Hyderabad, India
05.2016

No Degree - SSC

Don Bosco High School
Hyderabad, India
04.2014

Skills

  • Customer Success Management
  • Complaint Handling
  • Report Generation
  • Data Management
  • Google Analytics
  • Social Media Marketing
  • Keyword Research
  • Data Analysis
  • Requirements Gathering
  • Project Management
  • Freelancer Photographer

Languages

English
Upper intermediate (B2)

Timeline

Customer Support Representative

SYKES
12.2022 - Current

Admissions Officer

Global University Systems
04.2021 - 12.2022

Intern

Digital Marketing Institute
12.2020 - 03.2021

No Degree - Photography

Hamstech College of Creative Education Hyderabad

Bachelor of Arts -

Pragati Mahavidayalaya Degree & PG College

High School Diploma -

Legend CA Jr College

No Degree - SSC

Don Bosco High School
Prashanth Chintakuntla