Prashanth Aruri
Hyderabad
Summary
Detail-oriented and results-driven customer service manager with 4.5 years of experience in providing customer service support. Adept in overseeing all aspects of the customer service experience to troubleshoot processes and procedures and make improvements in customer service quality. Skilled in monitoring and measuring service metrics and utilize to develop standards, improvements, or changes to processes. Gained significant experience in providing customer service support; working knowledge of customer service software, databases, and tools; excellent knowledge of management methods and techniques; awareness of the industry’s latest technology trends and applications. Adept in overseeing all aspects of the customer service experience to troubleshoot processes and procedures and make improvements in customer service quality; implementing effective processes for customer service representatives to interact with customers via telephone, email, live chat, or instant message. Skilled in overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible; monitoring and measuring service metrics and utilize to develop standards, improvements, or changes to process.
Overview
4
4
years of professional experience
Work History
Customer Relationship Manager
Inventurus Knowledge Solutions
06.2020 - Current
- Supervised day-to-day operations in the customer service department
- Responded to customer service issues in a timely manner.
- Educated customers about [Product or Service] options and processed purchases.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelor of Engineering / Bachelor of Technology - Mechanical Engineering
Sri Indu
Hyderabad, Telangana05.2019
Skills
- Task Delegation
- Help Desk Software
- Front-End Supervision
- Retail Operations
- Escalation Management
- Product / Service Knowledge
- Ability to Work Under Pressure
- Communication Skills
- Complaint Handling
- Leadership Skills
- Multitasking
- Problem-solving
- Teamwork
- Time Management
- Windows Operating System
- Microsoft Office
- Microsoft Outlook
Languages
Hindi
Telugu
English
Roles And Responsibilities
Supervised day-to-day operations in the customer service department. Responded to customer service issues in a timely manner.
Personal Information
Title: Customer Relationship Manager
Hobbies and Interests
- Reading books
- Playing sports like badminton, cricket etc
Timeline
Customer Relationship Manager
Inventurus Knowledge Solutions
06.2020 - Current
Bachelor of Engineering / Bachelor of Technology - Mechanical Engineering
Sri Indu
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