Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pranjali Bhadauria

Hyderabad

Summary

Dynamic Academic Coordinator with a proven track record at Tutoroot Technologies, excelling in stakeholder coordination and academic scheduling. Enhanced student engagement through effective communication and data-driven insights, contributing to improved academic outcomes. Skilled in process auditing and quality checks, ensuring compliance and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Academic Coordinator

Tutoroot Technologies
11.2023 - Current
  • Led the Student Success Team to ensure timely class scheduling, test/assignment delivery, and resolution of all student issues within 24 hours.
  • Managed complete PTM lifecycle — from data collection and scheduling to invitation dispatch, outcome sharing, and action tracking.
  • Audited demo and paid sessions for compliance, maintained reports, and contributed to weekly review meetings for academic quality.
  • Onboarded new students through structured email communication and ensured smooth academic transition and engagement.
  • Compiled and presented student data, PTM summaries, and monthly insights during business meetings to support continuous improvement.

Process Associate

Genpact
05.2021 - 04.2023
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Audited 100+ chat and call interactions weekly to ensure compliance with quality standards, policies, and client SLAs.
  • Identified service gaps, shared coaching feedback, and contributed to a 12% improvement in floor QA scores.
  • Delivered weekly QA reports with metrics, trends, and RCA insights; collaborated in calibration sessions with clients and internal teams.
  • Enhanced QA checklists and participated in onboarding/training audits to support consistent service quality and process improvement.


Program Coordinator

Omics International Private Limited
10.2018 - 11.2020
  • Managed end-to-end website development and maintenance using WordPress, including SEO optimization, content writing, and journal indexing across academic platforms.
  • Led digital outreach through data-driven email marketing, social media promotion, and coordinated mail campaigns to increase visibility and engagement.
  • Collected, organized, and analyzed data to support conference planning, participant targeting, and journal listing accuracy.

Education

Master of Arts -

AND College
Kanpur, India
06-2017

Skills

  • Stakeholder Coordination
  • Academic Scheduling & Event Planning
  • Email & Chat Communication
  • Calendar & Meeting Management
  • Documentation & Record Keeping
  • Process Auditing & Quality Checks
  • Data Entry & Report Generation

Certification

1. Certified in digital marketing - Digital Nest, Hyderabad.
2. 16 Month Diploma in ADCPM (Advanced Diploma in Computer Programming and Management)

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

Academic Coordinator

Tutoroot Technologies
11.2023 - Current

Process Associate

Genpact
05.2021 - 04.2023

Program Coordinator

Omics International Private Limited
10.2018 - 11.2020

Master of Arts -

AND College

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Pranjali Bhadauria