Praneeth Vadlamoodi
CX Lead Analyst
Hyderabad
Summary
Experienced CX Lead Analyst with 5+ years experience in Customer Experience Management (CEM) at Medallia. Demonstrated expertise in troubleshooting, issue resolution, and technical skills. Led numerous projects across diverse regions (US/Canada/Europe/EMEA) and industries (Healthcare, Retail, Entertainment, Hospitality). Successful in meeting new challenges and delivering effective solutions
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
CX Lead Analyst
Excers Inc
02.2019 - Current
- Medallia Certified End-to-End Implementation Professional.
- Led multiple projects across diverse regions (US/Canada/Europe/EMEA) and industries (Healthcare, Retail, Entertainment, Hospitality) as a Technical Lead, ensuring high-quality end-to-end implementation of solutions for customers.
- Worked closely with client and internal teams to design, configure, and build end-to-end feedback programs, including Surveys and Customer-Specific Reports/Reporting, enhancing overall customer experience.
- Designed and developed surveys from scratch for the clients using Medallia and Qualtrics.
- Developed SMS surveys for customer feedback with Conversations Integrations, and created digital surveys for websites, Android applications, and iOS applications.
- Specialized in creating typical calculated fields using JavaScript. Also specialized in API integration with the products like Salesforce.
- Designed and created Dashboards displaying various reports related to customer feedback and appreciations.
- Engaged with clients and external stakeholders to ensure overall customer satisfaction on the platform, enhancing long-standing customer relationships.
- Educated and trained customers to successfully use CRM, providing product and subject matter expertise to support adoption and increase product usage.
- Coordinated with cross-functional teams, including Services, Support, and Product teams, to ensure an exceptional client experience.
- Collaborated with team members and Project Managers to implement, design, set up, and review processes, contributing to ongoing process improvement efforts.
- Conducted Training sessions and workshops in each implementation, facilitating knowledge transfer and skill development within the organization.
Education
Bachelor of Technology - Electronics And Communications Engineering
VITS
Kavali, India 07.2013 - 06.2017
Skills
Medallia
Qualtrics
Conversations
Digital Surveys
Text Analytics
Integrations
JavaScript
HTML & CSS
Multitasking Abilities
Employee Management
Adaptability
Requirements Gathering and Analysis
Delivery Assurance
Timeline
CX Lead Analyst
Excers Inc
02.2019 - Current
Bachelor of Technology - Electronics And Communications Engineering
VITS
07.2013 - 06.2017
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