Pramod Kumar Donti
Senior Associate
Hyderabad
Summary
To pursue a challenging career and to be a part of a progressive organization that give scope to enhance knowledge, skills and to reach the pinnacle in the field with sheer dedication and hard work.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
3
3
Languages
Work History
Senior Associate
Genpact India Pvt Limited
03.2022 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
- Collaborated with team members on continuous improvement initiatives, contributing to overall success and growth of customer support department.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Senior Associate (Content Moderator)
Wipro
08.2020 - 03.2022
- Responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system
- Problem-solving skills to continuously deliver value to clients, while making a larger impact on society
- Remained up-to-date with client policies and guidelines: resolve inquires according to defined policies and procedures
- Delegated and monitored progress of various internal trainings, ensuring achievement of all deadlines
- Recognized by management for being Top performer and received Operational Excellence
Customer Support Executive
Straw hat Pizza
03.2018 - 02.2020
- Interceded between customers during arguments and diffused tense situations
- Respond to telephone enquires, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Recommended solutions within customer budgets and proactively followup with all leads
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Junior Artist
Technicolor India Pvt Limited
04.2017 - 02.2018
- Interpreted concept art and sketches to create innovative virtual characters, environments and props
- Followed design guidelines, asset naming conventions and other technical constraints to produce results compliant with industry and platform standards
- Created Lifelike characters with appropriate textures, shadows and features
Instructor
Image Institute
06.2014 - 06.2015
- Provided students constructive, encouraging and corrective feedback resulting in 3D Modeling
- Modified instructional methods and strategies to meet diverse student needs
Education
Master of Arts -
Vancouver Film School
Canada 02.2016 - 03.2017
Bachelor of Science -
Annamalai University
Tamil Nadu 04.2011 - 05.2014
Board of Intermediate -
Vishwa Chaitanya Junior College
Hyderabad, India 01.2009 - 01.2011
SSC -
St John's Church High School
Hyderabad, India 01.1999 - 01.2008
Skills
Multitasking Abilities
Adaptive to Change
Communication Skills
Quick Learner
Preparing Report
Timeline
Senior Associate
Genpact India Pvt Limited
03.2022 - Current
Senior Associate (Content Moderator)
Wipro
08.2020 - 03.2022
Customer Support Executive
Straw hat Pizza
03.2018 - 02.2020
Junior Artist
Technicolor India Pvt Limited
04.2017 - 02.2018
Master of Arts -
Vancouver Film School
02.2016 - 03.2017
Instructor
Image Institute
06.2014 - 06.2015
Bachelor of Science -
Annamalai University
04.2011 - 05.2014
Board of Intermediate -
Vishwa Chaitanya Junior College
01.2009 - 01.2011
SSC -
St John's Church High School
01.1999 - 01.2008