Pramila Rangadath
Bangalore
Summary
Dynamic leader with extensive experience in operations management and stakeholder relations, notably at State Street Corporate Services. Proven track record in driving business transformation and ensuring compliance, resulting in enhanced operational efficiency through process automation and successful leadership of high-impact projects. Exceptional analytical skills and steadfast commitment to delivering customer service excellence, leading to significant improvements in client satisfaction and operational productivity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
State Street Corporate Services
10.2021 - 08.2024
- Led process optimization for client onboarding, transitioning from legacy systems to Alpha platform
- Managed client conversion from CMW to Colline via Collateral Plus (C+), approximately 30 incoming calls ensuring alignment with CSA and Client Fund Matrix
- Drove problem-solving for complex client requests, overseeing testing, documentation, and operational excellence
- Managed Middle Office Operations and Global Service Delivery teams, handling UNNR (Unadvised Non-Receipts) for major clients like Aperture and Non-GSAM
- Led the execution group of ETF Cash Collateral Trade postings to MCH (Multi-Currency Horizon) via Aladdin for Blackrock
- Enhanced customer service through strategic planning and innovative approaches, improving team quality and productivity
- Led the reconciliation of Bank Loans - Cash Breaks, performing detailed data analysis with the client recon-related documents within the TLM system
- Ensured accuracy and compliance by comparing past dues income breaks information from Wall Street Office (WSO), LS Fax (LS Notice System), and Loan Ops applications
- Automated the processing of weekly past dues exceptions and led the Bank Loans & Past Dues Income Team, maintaining operational stability after senior leadership transitions
TEAM LEADER
State Street Global Advisors
09.2011 - 05.2020
- Facilitated the onboarding of Volcker Reporting and Enterprise Data Management (EDM) for Salesforce, executing transition plans and ensuring regulatory compliance
- Led the development and automation of custom client requests and reporting processes, enhancing scalability and efficiency within the Information Management Centre (IMC)
- Provided strategic oversight for User Acceptance Testing, ensuring successful implementation of IMC enhancements and client-specific requirements
- Served as the principal liaison for stakeholder management, effectively prioritizing client needs and overseeing client reporting for portfolio and fund performance via IMC
- Managed and resolved client inquiries with adherence to company policies, leading complex report and communication processes with a focus on customer experience enhancement
- Reviewed and approved customized client reports, managed responses to inquiries, and ensured compliance with Risk Controls and Standard Operating Procedures (SOPs)
- Led process improvement initiatives, maintaining operational excellence and supervising the Client Reporting team to ensure adherence to risk and compliance standards
- Spearheaded a Salesforce maintenance project, recruiting 13 interns and boosting system performance
- Implemented a Lean Project using 5 Whys Analysis and Six Sigma to optimize manual holdings extraction, resulting in a savings of 1.5 Full-Time Employees (FTE)
- Achieved the automation of 120 customized reports to Straight Through Process (STP) in IMC
Senior Analyst - Asset Management Group
Zenta (P) Ltd
11.2005 - 08.2008
- Prepare and review property valuation models for U.S
- Real estate, calculate NPV, review cash flow models for submission and delivery
- Played key role in delivery of Multi-Property Cash Flow Models, daily limit of 5 per day got introduced to project management and operational skills to ensure accuracy and timeliness
- Incorporated stakeholder feedback into cash flow models based on insights from team huddles and onshore meetings
Back Office Analyst - Reconciliation Team
Envestnet Asset Management, ENAM
01.2004 - 07.2005
- Perform reconciliation of accounting and custody books for nine private labels under SUN & Vertex, ensuring accurate financial records
- Delivered reconciled client files within deadlines
- Provided cross-functional support by addressing and assigning outages and upholding client satisfaction
Investors Relations Executive - Dematerialization Dept.
Karvy Consultants (P) Ltd
01.2003 - 01.2004
- Accountable for resolving Dematerialization Investor Inquiries presented at customer service desk
- Prepare Delivery Instructions based on Trade Settlement and dematerialization conversion
Education
MBA - Financial Management
University Of Madras
01.2001
bachelor's degree - Commerce
University Of Madras
01.1999
Skills
- Power BI
- Business Transformation
- Policy And Governance
- Operations Management
- Stakeholder Management
- Compliance
- Communication
- Strategic Planning
- Project Management
- Team Leadership
- Analytical Skills
- Customer Service
- Quality Management
- Documentation
- Problem-Solving
- Project planning and development
- Decision-Making
- Operational Efficiency
- Organizational Management
- Policies and procedures implementation
- Client Relations
- Project Leadership
- Data Analysis
- Workflow Optimization
- Cross-functional communications
- Risk Management
- Customer Relationship Management (CRM)
- Operations Oversight
- Process Improvements
- Stakeholder Relations
- Business Administration
Certification
- Certified in Web-Centric Computing, NIIT, 07/01/01
- Certified in Computer Applications, CSC, 06/01/00
- Pursuing Power BI Certification, Project Management Institute
References
References Available on Demand
Timeline
ASSISTANT MANAGER
State Street Corporate Services
10.2021 - 08.2024
TEAM LEADER
State Street Global Advisors
09.2011 - 05.2020
Senior Analyst - Asset Management Group
Zenta (P) Ltd
11.2005 - 08.2008
Back Office Analyst - Reconciliation Team
Envestnet Asset Management, ENAM
01.2004 - 07.2005
Investors Relations Executive - Dematerialization Dept.
Karvy Consultants (P) Ltd
01.2003 - 01.2004
bachelor's degree - Commerce
University Of Madras
MBA - Financial Management
University Of Madras
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