P. RAJA SEKHAR

• Managing and generating profitable revenue growth from retail brokers based in South zone
• Driving Pvt Car & TW retention business in the assigned territory
• South Zone ( Andhra Pradesh,Telangana,Karnataka,kerala,Tamilnadu)
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Implemented and developed operational standards, policies and procedures.

• Taking care of overall branch business and operations for 2 districts of Nalgonda and Khammam
• Preparing Monthly Sales Plans for the branch
• Monitoring the counter share of all the OEM dealerships & Agency, Banca through team of USM's
• Monitoring market environment, identifying opportunities to develop new business, design, implement and monitor sales promotion plans in the Territory
• Channel management (Dealer, Franchise, OEM, Agency, Direct, and Bank)
• Team Management (Sales and Operations)
• Ensure satisfactory level of services to clients and channel partners and Intermediaries

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
  • Implementing marketing strategies after careful planning to achieve targeted business volumes
  • Accountable for achieving the overall Hub business target along with the individual channel
  business targets
  • Implementing various sales promotion activities for channel partners Organizing avenues for Reward and Recognition for Sales Team as well as Business partners
• Led a successful sales team by providing motivational coaching and performance-based incentives.

Servicing the customers with support from Loan operations team to build Relationship
• Targeting un-renewed customers for renewal of Home loan liability cover
• Achieving the target assigned to the USM through ICICI Bank Home loan Relationship Managers
/ Channel Management, SO / Associate management

• Enhanced customer satisfaction with personalized service and prompt resolution of issues.

• Handling the customer service and targeting the existing customers who have not taken home insurance and targeting customers for unit linked policies
• Cross sell suitable product
• Coordinating with Sales executives and the cluster Manager to exceed the targets
• Preparation of Zonal MIS's and the monthly business plans to achieve the targets.

• Maintenance and monitoring of service requests MIS and Turn Around Time (TAT) as required for consolidation and decision making at the national level
• Non-discrepancy checks for disbursement dockets as per the Indian transfer of property act guidelines, and ensuring documents collected coincide with policy requirements
• Handling all customer queries related to Loan accounts (Auto, PL, TW, CB and Home Loans)
• Preparing the Foreclose statements related to Bounce charge, Overdue charges including Retail and Housing Loans.