Pradeep S

Managed background verification workflows for multiple clients across various industries.

Coordinated with third-party agencies and internal departments for timely completion of checks.

Addressed discrepancies in verification data and escalated unresolved issues to the appropriate channels.

Updated and maintained verification records in internal databases with high accuracy.

Conduct comprehensive verification checks on candidates, including ID, Address, Employment, Education, Credit, and Criminal history.

Analyze and validate identity documents (government-issued IDs, passports, etc.) for authenticity.

Perform criminal background screening through authorized databases and liaise with law enforcement agencies when needed.

Investigate candidate credit reports for financial responsibility as per company and client requirements.

Contact educational institutions to confirm academic credentials and graduation details.

Verify previous employment details including tenure, designation, and reasons for leaving.

Conduct residential address verification via physical checks or third-party vendors.

Maintain strict adherence to data privacy laws and organizational compliance standards.

Prepare detailed verification reports for clients and internal stakeholders.

Process :B2B Etisalat Telecom, & Air Asia Bahard

Delivered high-quality customer support for Etisalat telecom services and AirAsia Bahard airline customers.

Handled inbound and outbound calls, emails, and chats with a strong focus on first-contact resolution.

Resolved customer complaints and service inquiries efficiently, improving customer satisfaction scores by 15%.

Assisted in billing, service plan inquiries, technical troubleshooting, and booking/rescheduling of flights.