Summary
Overview
Work History
Education
Skills
Objectivesofthisrole
Dailyandmonthlyresponsibilities
Otherexperience
Personal Information
Software
Languages
Playing Chess
Timeline
Generic

Pradeep M

Manager IT
Hyderabad

Summary

Veteran IT Manager with 6+ years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.

Overview

8
8
years of professional experience

Work History

IT Manager

Hegde Healthcare PVT.LTD
1 2018 - Current
  • Manage information technology and computer systems
  • Plan, organize, control and evaluate IT and electronic data operations
  • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Preserve assets, information security and control structures
  • Handle annual budget and ensure cost effectiveness
  • Maintaining G-Suite and user control
  • Mainlining HMS Software Like Insta, palash etc
  • Implemented own hospital Software for HIMS
  • Integrated SMS Country and third party software’s with own application.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems
  • Coordinated IT operations activities to deliver smooth flow of daily business needs
  • Oversaw IT department operations and training
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices

IT&System Administrator

Suraksha Hospital
01.2017 - 01.2018
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Managed onboarding and offboarding of employees.
  • Completed reports detailing network and systems performance and downtime issues.
  • Provisioned new software and hardware for use, following established security policies.
  • Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
  • Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
  • Achieved notable improvement in network stability by regularly updating system software and applying patches.
  • Improved system efficiency, conducting comprehensive audits to identify and rectify performance bottlenecks.
  • Maintained rigorous compliance with industry standards by conducting regular security assessments and updates.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Installed and configured network printers and other peripheral devices.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Performed network security design and integration duties.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers
  • Worked with users to determine areas of technology in need of improved usability

Education

B.TECH -

CMR ENGINEERING COLLEGE
Hyderabad, India
04.2001 -

BOARD OF INTERMEDIATE -

GOVT.JR.COLLEGE
Hyderabad, India
04.2001 -

SSC -

BOARD OF SECONDARY EDUCATION
Hyderabad, India
04.2001 -

Skills

Bachelor’s degree in technology or computer science

5 years’ experience in IT management

Time Management

Professionalism

IT risk management

IT Infrastructure

IT Budgeting

IT Procurement

IT Compliance

Cybersecurity best practices

Network Administration

Documentation And Reporting

Quality Assurance

Application support

Team Development

Cybersecurity Management

Business Analysis

Mobile Technologies

Problem-Solving

Project Planning

Technology Integration

Decision-Making

Problem-solving abilities

User Support

Multitasking

System Integration

Team building

Goal Setting

Budget Control

Department management

Relationship Building

Equipment procurement

Remote Access

Software Installation

Hardware and software installation

System monitoring

Objectivesofthisrole

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Own projects, solutions, and key responsibilities within a larger business initiative
  • Handle business-critical IT tasks and systems administration
  • Research and evaluate emerging technologies, hardware, and software
  • Track and maintain hardware and software inventory
  • Analyse department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
  • Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
  • Continuously analyse current process, technologies, and vendors to identify areas of improvement
  • Prepare cost benefits analysis reports when upgrades are necessary, continuously analysing vendors to ensure they offer the best possible service and value for company needs
  • Train employees on both software and hardware, troubleshoot, and provide technical support when needed
  • Develop and execute disaster procedures, and maintain data backups

Dailyandmonthlyresponsibilities

  • Analyse department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
  • Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
  • Continuously analyse current process, technologies, and vendors to identify areas of improvement
  • Prepare cost benefits analysis reports when upgrades are necessary, continuously analysing vendors to ensure they offer the best possible service and value for company needs
  • Train employees on both software and hardware, troubleshoot, and provide technical support when needed
  • Develop and execute disaster procedures, and maintain data backups

Otherexperience

  • Understanding and analysing the IT requirements of various departments of the business, planning of optimal IT requirements (Hardware/Software)
  • Evaluating vendors & the products for planned IT projects
  • Smooth delivery of projects in time
  • Handling implementation and administration of IT Infrastructure
  • Coordinating & involving in all types of new Project Implementations
  • Conceptualize & coordinate with the vendor in the development of hospital website
  • Provided prompt, accurate, and respectful support to users
  • Frequently resolved issues with little or no supervision
  • Quickly learned new tasks and rapidly resolved user problems
  • Maintaining Sophos Cyberoam106 XG and 86 firewall. Configuration & maintenance of services. Responsible of blocking of unauthorized browsing of internet usage by the user, Web Content filtering, Blocking of unauthorized download
  • Providing technical support for 100 desktop users, 35 laptop users and maintaining 4 Servers

Personal Information

  • Father's Name: Ram Chander
  • Date of Birth: 10/13/94
  • Marital Status: Single

Software

Healthcare HIMS appliations

Mainting of G suite cantrol

Mobile applications

Languages

Telugu
Advanced (C1)
Hindi
Advanced (C1)
English
Advanced (C1)

Playing Chess

Chess is an abstract strategy game that involves no hidden information and no elements of chance.  It is played on a chessboard with 64 squares arranged in an 8×8 grid.  The players, referred to as "White" and "Black", each control sixteen  pieces: one king, one queen, two rooks, two bishops, two knights, and  eight pawns.

Timeline

IT&System Administrator

Suraksha Hospital
01.2017 - 01.2018

B.TECH -

CMR ENGINEERING COLLEGE
04.2001 -

BOARD OF INTERMEDIATE -

GOVT.JR.COLLEGE
04.2001 -

SSC -

BOARD OF SECONDARY EDUCATION
04.2001 -

IT Manager

Hegde Healthcare PVT.LTD
1 2018 - Current
Pradeep MManager IT