Pradeep Budala

• Managing large teams of over 160 people in set up Staff Augmentation for T&M and Project & Consulting (P&C) models for Captives accounts such as John Deere, GAP and Colruyt Group
• Managed client account with revenue generation of 3-5 Million Euros YOY and added New Business of 2 Million Euros 2020-2023
• Interact with client Project Managers, Delivery Managers & leadership to understand their business need and explore opportunities to grow the account
• Single point of contact for all issues related to resources and performance and responsible for ensuring that Services/Deliverables are delivered as per agreed timelines
• As Engagement Manager, role entails to managing, supervision and control of delivery operations and resources
• Review expected deliverables as per Statement of Work
• Directing and managing diverse activities of Client Services area, ensuring excellent customer satisfaction and Service Delivery as per agreed terms and conditions
• Handle difficult or escalated customer issues with diplomacy and tact ensuring issues are resolved and effectively communicated in timely and professional manner.
• Proactively identify ways to improve customer experience that ensures high customer satisfaction and staff retention
• Co-ordinate with internal Resourcing Team /Talent Acquisition Team/Cross Business Units/Vendors for profiles as per client requirement
• Accounts Receivables: Validation, check inaccuracy / correction, and submission of invoices to client on time and following up on payment
• Maintain hygiene and data accuracy on employee data, time sheets, etc
• Co-ordination on all aspects including PO initiation, candidates joining, communication with client PMO to create client badge, issue laptops and onboarding etc.
• Ramp up team on technology /domain gaps for project.
• Address if there are any performance/delivery issues that is escalated by client
• Responsible for Performance Management: Goal Setting, Performance Review, Appraisals - Annual Round Table (ART)
• Discuss performance feedback of resources and coaching to achieve optimal execution for each member of support team and with regards to their professional development
• Develop individual training plans for resources with skills required to maximize employee utilization and to deliver superior customer support
• Awarded for Best Managed Account in Indian Business Unit for John Deere client

• Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
• Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
• Mitigated risk factors in recruitment process by conducting thorough background checks and reference verifications for potential candidates.
• Established strong rapport with colleges, universities, and trade schools to facilitate mutually beneficial partnerships that promoted talent acquisition initiatives within targeted demographics.
• Grow business in alignment with company business plans and focus areas. Responsible for managing and enhancing existing Client relationships
• Strategic planning in developing new clients, new strategies and its implementation. Prioritize requirements and ensure optimum utilization of resourcing team, also guide resourcing team on resourcing front
• Responsible for ensuring quality of delivery by screening and short listing resumes before sending to client. Marketing bench consultants, sending hot lists, arranging interviews and negotiating rates with clients
• Decreased employee turnover by 10% through Employee Engagement and HR/Leadership connects

• Work closely with the Global Account Marketing & Communications Manager to ensure local communications are aligned with the global account goals and messaging.
• Active and fully integrated member of Zurich Account Communications team. Manages all aspects of client visits to CSC India; that includes Presentation preparation and vetting,
• Event management: Interfacing with CSC India Marketing to ensure event has right levels of support from central functions. Interfacing with, and managing participation of other areas / practices of CSC India
• Supports Business Unit-based communications leads in organizing up of events, setting up of web-meetings and conferences, as well as e.g. all hands calls.
• Advises and counsels local (CSC India) delivery management team on use of communications tools and tactics in support of major account communication themes – re-enforcing important messages
• Actively monitors all forms of local employee feedback across all CSC India sites and suggests specific interventions to address any communications issues, as well as provides feedback to onshore communications leads on communications activities
• Pro-actively suggests and prepares stories / announcements for inclusion in account’s on- and off-line communications, working closely with account’s media editor
• Work within network of account communications managers in different countries to share and leverage best practice as well as ensure consistent communications and messaging. Team size: 10

• Coordination with Client and Account Executives regularly on planned and un-planned staffing needs and ensuring fulfillment of qualified resources on time for projects that CSC has undertaken to client
• Provided staffing solutions at critical times during project execution when need- based requirements sprung up which was totally unplanned during project assessment and review. Manipulated staffing solutions to keep outflow to bare minimum in these circumstances – rotating staffs and reallocating multi-skill employees for execution
• Effective utilization of internal resources on bench when rolled off/ rolling off from existing projects and effectively deploying them to open requisitions. Ensure that resources are ramped up internally/staffed externally in different phases of project as committed.
• Provided necessary impetus to project’s resources both internally and from external resources based on need of project requirement.
• Majorly effected deployment of bench staff to projects to ensure least bench staffing idling – saving for organization and effective utilization of resources.
• Ensure that requisitions are created in Recruiting tool (Taleo), approve requisition and assign requisition to recruitment team and track progress
• Effectively managed requisitions in Taleo by skillfully tracking requests. Ensure that requirements are assigned to external vendors and ensure that they submit qualified profiles at given cost.
• Managed external vendors for better profiles in case we are unable to locate due to time constraints or specific need based requirements.
• Responsible for updating all staffing requests into Internal Global Resource Management tool (Novient) and tracking same until closure.
• Skillfully managed and tracked staffing needs by frequent monitoring of Novient where staffing requests are uploaded.
• Helping employees in their initial settlement- Relocation, benefits, timesheets, and access to various internal systems, documentations and immigration issues etc.
• Providing responsible and human touch by helping employees with their relocation and helping them settle faster to benefit organization.
• Provide multiple reports to management on weekly basis.
• Updating management on weekly basis regarding developments, needs and actions initiated. Resolves employee concerns during selection and transitions.
• Been onsite on US B1 visa at State Farm Insurance in Bloomington (IL), USA

• Assist and coordinate medium to large contracts and work activities throughout life cycle of specific project or wider ranging program. Ensuring defined performance, schedule, cost objectives and customer/client needs and requirements are met. Participates in business development activities and manages operational budget.
• Overseeing organization and performance of certain functional areas and activities of principals, advisors and team members. Provides staff management and guidance with understanding and following of established company policies and procedures
• Monitor and ensure service delivery of projects/programs to meet client and company expectations and needs. Create, recommend and implement project/program improvements to meet established objectives
• Engage and maintain communications with customer, management and staff to ensure service is delivered on time and within budget or contractual obligations.
• Monitor business activities to ensure high standard of professional excellence is maintained among all staff members. Perform moderately
• Conduct moderately complex financial analysis including variance, risk and profit/loss analyses, etc. Perform some non-routine analyses and prepares some non-routine financial reports
• Act as liaison between operations and other administrative support organizations on financial issues. Participate with senior management in developing new business and/or task order proposals
• As Communications Lead, completely responsible for all aspects of communication tools such as Newsletter, Announcements, preps for Client Visits and Town halls

MARKETING COMMUNICATION SERVICES & ACCOUNT MANAGEMENT:

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
• Provide off-shoring creative services for following non-core, vendor-based activities: Interactive/Digital Marketing (Product Launch Packages/Catalogs, Multimedia Presentations, Rich Media Applications, Performance Support Tools), Web Services (Marketing Portals, Intranets, Microsites and Splashes, Web Analytics, Widgets, Articles, Search Engine Optimization) and Direct Marketing (Brochures and Catalogs, Mailers, Newsletters, Logos/Icons/Forms, Sell Sheets, Data Sheets and Posters, Leaflets, and Banners).
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results

AREA OF BUSINESS:

• Creative Communications: Presentation Services, Publishing Services and Design Studio

CLIENT/ACCOUNT MANAGEMENT:

• Handle multiple accounts from top Investment Banks and Consultants across globe. Act as vital link between client and Operations Team. Interact with clients frequently and communicate feedback to Operations Team
• Account Management – Credit Suisse, Blackstone Group, Pfizer, Commerzbank
• Part of periodic Management conference calls with clients to review performance and propose new initiatives.
• Offer competitive pricing strategies to management to source more business.
• Propose increase in FTE numbers to client by optimum utilization of resources

PROJECT MANAGEMENT:

• Oversee projects during pilot and Implementation stage to ensure Quality and Deadline Adherence. Implement new process initiatives to ensure Quality, Productivity, Utilization and Profitability

TEAM MANAGEMENT:

• Manage a team of 70 people consisting of Shift Leads, Quality Leads, Proofreaders and Quality Control Specialists, Document Specialists. Oversee and coordinate day-to-day operation
• Recognize performance and behavioral problems in team and act proactively to ensure productivity on high. Set high standards of performance for team and reward them for reaching their goals

MANAGEMENT INFORMATION SYSTEMS:

• Generate management reports to have insight to various aspects of team performance and improvement
• Build strong business case by collating current and historical data for new proposed plan or process initiative. For example, concept of Resource Pool helped various teams within division from incurring expenses on hiring, training and replacing resources in case of attrition

PROFIT & LOSS MANAGEMENT:

• Contribute to preparation of the team Profit & Loss statement on a monthly basis. Control cost through effective utilization of personnel, materials and equipment. The proposed restructuring plan contributed to 20% reduction in the cost. Prescribe periodic team restructure plan for the profitability of the team in the division

NEW BUSINESS:

• Work in tandem with all Sales Representatives and Account Directors to review new business enquiries. Negotiate rates and design pricing structure for sourcing new business. This resulted in incremental revenue of $30,000 every year since 2007

ACHIEVEMENTS:

• Awarded Best Performer for 2007
• Generated phenomenal revenue of over $2,30,000 in 2007-2008 for team through aggressive selling and customer satisfaction. Instrumental in all successful Pilots and Implementations.
• Dealt with Attrition very effectively and brought it down to 3% from 15%.
• Coined Resource Pool concept by providing trained resources to other teams and thereby generated revenue internally

• Determine customer requirements via research, personal interviews, focus groups, surveys, roundtables, etc. and interpret results; develop strategy, consumer insights; utilize alliances
• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Based on assessment create Marketing/Product Requirement Document for set of market focused initiatives/activities that will result in (a) Product launches (b) Marketing support for on-going products.
• Give inputs to product engineering on validated consumer insights and ensure that right business input from market/consumer is fed to make sound decisions for product strategy.
• Build product profiles for new and existing products and communicate with sales team to ensure right product placement
• Work with agencies to build marketing collaterals, product packaging and branding
• Work on product pricing (Cost + and Market minus) and do competition benchmarking.
• Develop right communication strategy for products based on validated consumer insights, drive completion of marketing and sales collaterals as appropriate. Direct/indirect interaction with creative and media buying agencies.
• Meeting with customers in-store and out at site locations.
• Providing customers with information about company equipment and solar systems.
• Demonstrating company solar products in working environment.
• Gathering information to accurately identify customer’s solar needs.
• Selecting solar energy products and systems to best suit customer’s needs.
• Preparing or reviewing designs for customer’s solar installation.
• Creating fully customized energy packagers for large-scale solar installations.
• Providing customers with quotes, sales orders, shipping information, and tax credit information.
• Providing after-sales service including courtesy calls and site visits.
• Following up on sales quotes from other members of sales team.
• Completing sales order paperwork.
• Generating potential leads for new accounts.

• Recruitment of full-time career agents for marketing of Life Insurance products
• Organize training to impart product knowledge about Life Insurance products to agents and arrange soft skills training programs
• Monitor performance of agents on daily basis and guide them towards achievement of their preset targets
• Plan and implement Launch for new products and Market Development for augmenting sales of existing products
• Products handled include whole life policies, Endowments, Term policies and unique rider options
• Team Size : 20

Achievements

• Being new industry in private sector was able achieve 75% of target. Was successful in penetrating towns/villages in Andhra Pradesh to create awareness on insuring lives
• Systems and procedures were totally downloaded from foreign partner, New York Life International. The Management Work Plan and Agent Activity Guides are two important tools of system to assess performance levels of agency

• Identify and develop new clients and augmentation of existing client base for generating increased business opportunities and operational profitability
• Analyze potential business development towards high volume customers, handling and providing required manpower support for existing major accounts
• Handled and motivated a team of six for growth and expansion
• Key corporate clients handled include GE, Satyam, Motorola and Wipro to name few

• Promoting concept of banquet sales to corporate houses, MNCs, Embassies to sell available banquet space for Conferences, Conventions and Corporate Meetings in hotel with view to promote Food & Beverage sales
• Forging relationships with high net worth corporate clients and developing Corporate network
• Responsible for achieving budgeted revenue targets. Ensure profitability of banquets
• Responsible for market intelligence on competitor offerings to tailor product concept in line with current customer requirements
• Interaction with guest and corporate clients to obtain feedback on services and to ensure client satisfaction
• Supervise daily banquet operations, with 2 supervisors and 25 staff members reporting
• Coordinate with supporting departments like Housekeeping, Kitchen, Engineering, Front Office and Security Achievement
• Successful operations, developed new clients and increased phenomenal Banquet business
• Also handled high profile events and personalities
• Handled film shoots setup leading to further revenue
• Managed budgets for multiple banquets, ensuring cost-effective allocation of resources
• Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery
• Ensured timely preparation of food and beverage stations, resulting in smooth event execution

• Implement marketing strategies of products and carry out lead generation activities
• Ensured good merchandising and brand visibility in niche market segment for increasing sales growth and market share in assigned territories
• Create awareness of company products among medical fraternity for prescription generation
• Providing information update on product response to company managers for further value additions in product and market development
• Increased brand visibility and generated 50% incremental sales within six months
• Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions