Poorva Sharma
Senior Executive Coordinator (Data & MIS)
Hyderabad
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Senior Executive Coordinator (Data & MIS)
Alexander Mann Solutions (Client: D.E Shaw and Co)
09.2022 - Current
- Proficiently managed applicant applications, collaborating with D.E. Shaw's New York and Hyderabad offices through AMS.
- Utilized ICIMS ATS and Excel to streamline candidate application management and tracking, resulting in improved recruitment workflow efficiency.
- Efficiently managed and processed a high volume of applicant data daily, contributing to accurate and timely recruitment processes.
- Successfully oversaw the application process for new applicants, ensuring a positive candidate experience and maintaining timely communication.
- Developed and implemented candidate tests as part of the internal hiring team, effectively evaluating skills and competencies.
- Implemented quality assurance processes for team members, ensuring adherence to recruitment standards and enhancing overall team performance.
Risk Investigation Specialist-Community Operations
Uber
07.2021 - 05.2022
- Aligned to risk operations team
- Responsibilities included investigating fraud and risk related cases on Uber accounts
- Worked with stakeholders from US and Canada region
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Reduced organizational risk by identifying potential threats through comprehensive investigative work.
Customer Service Executive
SpiceJet
12.2018 - 07.2020
- Managed staff scheduling and task allocation for ground operations, ensuring efficient service delivery.
- Coordinated operational activities with international and domestic airports to maintain smooth flight operations and minimize delays.
- Generated an average of 30% of daily team revenue through effective management of airport services.
- Supervised and managed reservation counters, optimizing passenger flow and reducing wait times.
- Prepared weekly revenue reports, providing insights for performance analysis and process improvement.
- Delivered exceptional customer service and managed guest relations, enhancing passenger satisfaction.
Customer Service Associate
Jet Airways
09.2017 - 11.2018
- Managed staff scheduling and task allocation for ground operations, ensuring efficient service delivery and smooth flight operations in coordination with international and domestic airports to minimize delays.
- Supervised and managed reservation counters, optimizing passenger flow and reducing wait times.
- Prepared weekly revenue reports, providing insights for performance analysis and process improvement.
- Delivered exceptional customer service and managed guest relations, enhancing passenger satisfaction.
Education
Bachelor of Commerce - Accounting And Business Management
Aurora Degree College
Hyderabad, India 04.2001 -
Skills
Operational management
Scheduling
Program management
Human resources management
Customer relationship management
Timeline
Senior Executive Coordinator (Data & MIS)
Alexander Mann Solutions (Client: D.E Shaw and Co)
09.2022 - Current
Risk Investigation Specialist-Community Operations
Uber
07.2021 - 05.2022
Customer Service Executive
SpiceJet
12.2018 - 07.2020
Customer Service Associate
Jet Airways
09.2017 - 11.2018
Bachelor of Commerce - Accounting And Business Management
Aurora Degree College
04.2001 -
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